Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend's employees are helping to transform the debt recovery industry and improve lives in North America and around the world.

The Opportunity

We are looking for someone who loves taking innovative solutions to market and influencing the future-state of products. As the Sr. Product Marketing Manager at Symend, you will be responsible for designing compelling go-to-market plans, influencing new features and products, collaborating on the direction of our product roadmap and ensuring Symend remains the leader in science-based digital engagement. Working closely with Product Management, Sales and Client Success, you are the connective tissue that brings market insight, client feedback and the competitive landscape together to continually innovate our world class solutions.

This role can be located in Calgary, AB or Denver, CO.

What you'll be doing

• Develop a product marketing plan that drives interest and generates demand for new customers and current clients aligned with overall growth and revenue goals of Symend
• Conduct go-to-market planning with product management and sales
• Conduct competitive analysis and gather market insights, communicating findings to help drive product development
• Analyze market trends to identify opportunities and requirements for new product capabilities
• Create compelling sales and customer-facing messaging and collateral
• Conduct training for Sales and Client Success teams on new products and features
• Drive go-to-market tactics and lead new product and feature launches
• Work with Sales, Client Success and Product Management teams to gather feedback from customers and help determine how the product can be improved
• Collaborate regularly with Product Management to provide market, competitive and internal input on feature and functionality requirements.

What you'll need

• 7+ years of marketing experience with at least 4+ years working in a product marketing role in the B2B SaaS space
• Strong interest and natural curiosity in how Symend's solution is built and how it will be shaped in the future
• Clear communication and the ability to take complex technical information and translate it into material that is easy to understand
• Analytical mindset to research and investigate market trends and make recommendations on findings
• Influence and persuade others, gaining support and commitment to get people to act
• Demonstrated project management skills and the ability to work and contribute in a team environment.
• Problem-solving aptitude with an amazing ability to work under pressure.

Why Symend?

We could tell you all about our competitive compensation, flexible work environment, beer Fridays, and

awesome team events, but working at Symend is so much more than that.

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!

You get the chance to do work that matters on a product that truly changes lives

You get unique opportunities to serve leading global businesses including Tier-1 telecom providers, major utility companies and Fortune 500 financial institutions

You get to make history as we disrupt the debt recovery industry for the good and change the way companies engage with their clients

Ready to do something big?

Send us your resume and tell us why you'd be a fit for Symend.

About Symend

Symend is transforming the debt recovery industry by treating individuals with empathy and dignity at the time when they need it most. Combining behavioral science with advanced AI, data, and analytics capabilities, Symend's customer engagement platform enables service providers and financial institutions to develop positive, individualized treatment programs for their at-risk customers. By approaching past-due customers with both evidence-based insight and compassion, Symend's clients experience higher cure rates and reduced costs while building long-term relationships with customers and lifelong value for their companies and brands.

Symend: The science of engagement.?