Boréalis is the world’s most advanced stakeholder engagement software. The Boréalis Application counts over 3,000 users who are working at building trusting relationships with their stakeholders in over 40 countries. We are well-established but have maintained our start-up mentality. With 15 years of expertise under our belt, we are the leading stakeholder engagement software company. On a day-to-day basis, this reflects in our management style, which is horizontal rather than hierarchical.

Our main office is located in Magog, Quebec and our Customer Care department is constantly expanding. We are seeking a hard-working and motivated account executive to join our growing team.

The Account executive works closely with the Customer Care Director and the Account Directors. (S)He is responsible for the management of relationships within client portfolios and identifying key actions to undertake in order to maintain and improve these relationships.

TASKS:

• Develop and maintain a relationship of trust with clients;
• Identify action items to achieve when working with a client’s team;
• Manage tasks, timelines, and budgets in regard to those actions;
• Develop account management strategies to reinforce Boréalis usage;
• Identify and solve key business cases of given clients;
• Follow up and engage with clients.

PROFESSIONALS SKILLS:

• Autonomous, proactive and with collaborative;
• Flexibility and aptitude to work many cases simultaneously;
• Mastery of stakeholder engagement operational challenges;
• Ability to recognize and seize business opportunities;
• Knowledge of KPIs and metrics;
• Understanding of operational costs and budget management;
• Analytical spirit and solution-focused;
• Ability to deliver a client focus training on-site or remotely;
• Understanding of the SAAS world.

REQUIREMENTS:

• Bachelor’s degree in a related field;
• 6-8 years of digital agency / SAAS / field experience;
• Project/account management experience;
• Fluent in French and English, both spoken and written;
• Fluent in Spanish considered as an important asset;
• Knowledge of Boréalis targeted industries;
• Available to travel internationally, when needed.

Your personality should reflect;

patience – empathy – improvisation – positivity – competency - product knowledge – understanding - emotional intelligence – adaptability.

As our global customer base is always growing, so we will consider it an asset if you are fluent in any of the following languages; Spanish, French, German, Russian or Portuguese.