Reporting to the Customer Service Manager, the CS agent is responsible for client bookings and repeat business. He/she is responsible for providing clear and concise information in a timely manner to clients and ensuring that their needs are met.  He/she is responsible for ensuring that orders also ship on time. 

BOOKINGS

• Retrieve bookings received from clients, manually or electronically
• Input bookings into the Momentis system (style numbers, shipping information, quantities, terms, etc) Verify it is all accuarte.                   
• Advise Sales Representatives of any issues that may arise with client bookings
• Inform clients that bookings have been uploaded into the Momentis system
• Advise clients of any changes in original order based on products (changes in styles, drops in orders, etc.)
• Confirm modifications of orders with clients prior to shipment
• Answer clients' product inquiries
• Highlight any discrepancies in inventory and missing stock and advise the Brand Manager of the shortage
• Remain in constant communication with clients and Brand Managers to communicate any changes in inventory and orders
• Solve any issues that may arise throughout the booking process
• EDI knowledge is an asset

REPEAT ORDERS

• Receive repeat adjustment requests (manually or electronically)
• Retrieve repeat order information from the client and review all information on the order sheet
• Enter repeat order information into the Momentis system- print them daily every morning
• Remain aware of incoming deliveries from suppliers to ensure shipments can be regrouped
• Tag orders based on outgoing shipments to clients in order to regroup all brands any client orders for their store
• Review outstanding Pick reports to verify outstanding client orders
• Contact clients regarding changes in orders or other issues relating to orders, as they arise
• Identify best-selling items and communicate with the Brand Managers to ensure the availability of these items in inventory
• Remain in constant communication with clients for any back orders or problems that may arise in the repeat order process

REQUIRED  QUALIFICATIONS

• Experience within an office setting, an asset
• 2-3 years of CS experience
• Biligual - written and spoken
• Computer Savvy

NECESSARY COMPETENCIES

• Ability to multi task
• Organization skills
• Ability to handle stress and tight deadlines
• Strong interpersonal and communication skills
• Ability to work in a team as well as autonomously
• Good jugment and problem-solving skills