POSITION OVERVIEW

Operations Coordinators are responsible for managing the day-to-day operations. More specifically, they coordinate deliveries and pick-ups, plan short-term staffing and support technicians and sales staff both in the office and at events.

Key Job Responsibilities

Short-term staff planning:

• Schedule staff for events confirmed at the last minute
• Modify planning based on client needs and communicate these changes to technicians
• Complete long-term planning based on operational needs

Coordinate logistics:

• Schedule personnel for deliveries and pick-ups
• Plan delivery and pick-up schedules on a daily basis
• Ensure maximum utilization of our truck fleet
• Rent trucks, as needed

Support for events:

• Answer calls from event technicians and help them find solutions to various problems
• Ensure that the chain of communication is always respected
• Be aware of the progress of operations
• Assist the technical staff during the preparation of events

Job Qualifications

• 5+ years experience in the audiovisual field
• Bilingual Preferred (French/English)
• Must have a driver's license

Competencies

• Ability to work well under pressure, adapt to changing priorities/needs and meet deadlines
• Positive attitude
• Commitment to exceptional customer service / exceeding client expectations
• Strong organizational skills
• Excellent communication and interpersonal skills
• Professional approach