Position Overview

The Event Experience Manager plays a pivotal role within the Event Experience & Design Department at Encore Canada, specializing in event decor and design, business development, and project coordination. This dynamic position carries the primary responsibility of building our décor & design business in Western Canada. This includes both collaborating with our sales team on finding opportunities and independent business development; designing, planning, and executing events with the support of our production team; management of the overall profitability of the department; and accountability in driving revenue across the organization. With an emphasis on planning, organization, efficiency, and time management, this role is vital to the department's success.

Key Job Responsibilities

Business Development and Sales Support:

• Actively research the Western market to identify new sources of revenue growth from new and existing clients pertaining directly to décor & design
• Participate in developing annual strategic revenue sales growth goals/targets and plans to achieve them
• Perform business development activities - lead the sales process to grow existing customers and to win new clients
• Track business development/sales activities in Encore's CRM
• Attend and lead client meetings to showcase the latest design & décor offerings

Event Design & Deck Creation:

• Develop creative concepts that align with clients' visions.
• Lead projects, taking charge of event layouts, themes, and decor design to create memorable experiences.
• Design and Create client facing design proposals and decks.

Financial Performance & Project Management:

• Take ownership of assigned projects, overseeing their execution from inception to completion.
• Coordinate with various internal teams to ensure meticulous planning and execution of events.
• Manage project budgets, negotiate vendor contracts, and track expenses to maintain budget adherence.
• Support sales team to drive revenue and find ways to efficiently execute shows to drive profitability

Event Planning & Production Scheduling:

• Develop comprehensive event timelines, production schedules, and critical paths for efficient event execution.
• Collaborate with stakeholders to gather event requirements and seamlessly integrate them into the planning process.
• Contribute to the creation of engaging and innovative event experiences in conjunction with the Event Experience & Design team.

Event Execution & On-site Management:

• Manage on-site aspects of select events, addressing issues and ensuring smooth execution as needed.
• Oversee event setup, coordination with teams, and client support during events.
• Maintain composure in high-pressure situations to ensure a positive client experience.
• Efficiently handle logistics, supply procurement, and vendor coordination on-site.
• Conduct immediate post-event evaluations to gather feedback for improvement.

Client Management & Relationship Building:

• Cultivate strong client relationships through exceptional service and communication.
• Collaborate with clients and internal stakeholders to understand and align with event visions and requirements.
• Address client inquiries, concerns, and issues promptly and professionally.

General Responsibilities:

• Collaborate seamlessly with cross-functional teams within Encore Canada to ensure the smooth coordination of event projects.
• Represent Encore Canada professionally, maintaining strong client relationships and delivering exceptional customer service throughout the event lifecycle.
• Utilize office tools and software effectively for communication, documentation, and project management.
• Demonstrate excellent written and verbal communication skills to convey ideas and interact confidently with clients and team members.
• Embrace learning opportunities to stay updated with industry trends, event technologies, and best practices.
• Be flexible with working hours to accommodate event schedules and attend events on-site as needed.

Job Qualifications:

• A Bachelor's degree (BS/BA) in a related field is preferred.
• A minimum of 5 years of relevant experience in event production, decor and design, including team and project management.
• Strong leadership and team management skills, with a proven ability to mentor and guide team members.
• Exceptional organizational, time management, and multitasking abilities.
• Proficiency in event management software and computer applications.
• Excellent interpersonal skills to effectively interact with clients, stakeholders, and team members.