This job offer is closed.

Posted

27-Jul-2022

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Toronto - Ontario - Canada

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

The Meeting & Events Coordinator is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader. Host uses people-led services to connect employees to their environment, as well as through high-touch services and world-class customer service support.

In this role, you would be the customer service provider for meeting and events in our client's new Conference Center facilities. Daily duties would include tasks like: responding to internal client meeting requests, managing meeting scheduling calendar, moving, setting up and striking furniture, décor, removable walls, and event equipment, welcoming guests, providing wayfinding support for attendees, setting up and breaking down food and beverage stations, and disinfecting meeting rooms between use.

This role is at our client's new state of the art headquarters in Stamford, CT located adjacent to the Stamford Transportation Center.

RESPONSIBILITIES

  • Manages and oversees events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and partnering with vendors, and managing take-down.
  • Coordinates event logistics with clients, including responding to meeting inquiries, calendar management and room assignments, AV support, and catering support.
  • Works closely with AV/Meeting & Events technician team to ensure set up and needs have been met, provide basic AV troubleshooting. Intermediate knowledge of AV systems.
  • Assists with set up of food & beverages; clean up and removal of dishes.
  • Coordinated services for events such as transportation for guests, signage, displays, special needs requirements, and printing.
  • Works closely with Service Partners including: Facilities, AV, IT, Security, Property Management, and Food Service.
  • Collaborates with Concierge & Experience team to create and execute community events and programming.
  • Supports Meeting & Event Coordinator at other Stamford location as needed.
  • Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required and a minimum of 1 - 2 years of related work experience.

  • Prior event coordination, customer service or other hospitality experience preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.. Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need.

May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.

Strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

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