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Reporting to the Health Services Director, the Administrative Patient Flow Manager is a fully realigned and integrated role at the QEII that incorporates the 24/7 patient flow and after hours administrative functions. Using sound principles of Utilization Management the role is responsible for facilitating patient placement to appropriate services by identifying and overcoming delays in admission, transfer and discharge. This position involves liaising with the Emergency Department, Booking Officers, Health Service Directors, Managers, Staff Physicians, Discharge Planning Coordinators and other Health Care Agencies within and external to NSHA and possibly in other provinces. While the day focus of this role, when full administrative supports are on site, will be on clinical flow, after hours and on holidays and weekends the role will provide a resource for health professionals and support departments and the liaison for Senior Management and Executive. Responsibility for some of the duties of Risk Management, Patient Representative, Social Work and Infection Control are included in the role during hours of duty. Hospital Executive vests authority and accountability with the incumbent on duty to make all decisions that will maintain the highest standard of patient care and the safe efficient operation of the QEII/DGH in a demanding fast-paced environment.
- Relevant Bachelors Degree required (BA, BBA, B.Sc. or Health Related Discipline); Nursing preferred
- Relevant Masters Degree an asset
- Minimum of three to five years of progressive administrative experience in health care management and/ or related experience
- Clinical experience with utilization and patient flow management practices, methodologies or equivalent knowledge, experience and education is required
- Demonstrated organizational skills in leadership, communication, decision-making, problem-solving and motivation
- Demonstrated knowledge of Best Practice Utilization Management and Clinical Flow practices
- Ability to interpret and execute administrative directives in order to act as the executive representative
- Demonstrated knowledge in current trends in health care practice
- Demonstrated effective decision making competency related to patient care management both with respect to engagement of clinical teams and physician leaders as well as administrative clinical leadership
- Knowledge of and experience with change management principles and methodologies
- Flexibility and ability to work independently as well as a member of a multidisciplinary team.
- Knowledge of Administrative Policy/Procedures
- Must possess the ability to take a leadership role and make independent decisions in any situation, assuring legal and ethical issues are considered and demonstrating diplomacy, tact, creativity and good judgment in interpersonal relationships in a demanding fast paced environment
- Competencies in other languages preferred, French an asset
PLEASE NOTE: Applicants relying on education and experience equivalencies must clearly state such equivalencies in their cover letter, resume, or application. Candidates will not be considered for an interview if applications are incomplete or are missing information.
Hours of Work
- Permanent, Part Time 80%; 60 hours bi-weekly
- Commencing as soon as possible
$39.68 - $52.72 hourly
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Some opportunities may be eligible for our Employee Referral Program. If a Nova Scotia Health employee refers a candidate who is not working for the organization and the candidate is hired, the employee who made the referral may be eligible to earn up to $1000. For more details and instructions, please visit please visit Recruitment - Incentives
This is a Management/Non Union bargaining unit - MGMT/NON-Union position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Indigenous People, African Nova Scotians, People of Colour, Persons with Disabilities, 2SLGBTQIA+ and Immigrants. Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.
Job Types: Full-time, Part-time, Permanent