This job offer is closed.

Req ID: 116358

Location: Central Zone, Nova Scotia Hospital

Company: NSHA

Department : IMIT Telecom Application Support

Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)

Union Status: Management/Non Union MGMT/NON-Union

Posting Closing Date: 9-Aug-21

Applications are accepted until 11:59 PM on the Closing Date.

Nova Scotia Health Authority is the largest provider of health services in Nova Scotia. We are over 22,000 employees who provide health care and support services in hospitals, health centres and community-based programs throughout Nova Scotia.

Nova Scotia Health Authority provides health services to Nova Scotians and some specialized services to Maritimers and Atlantic Canadians. We operate hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers that provide the health care or services you may need. This is accomplished across four geographic management zones which are responsible for the operation of acute care health centres and the provision of a variety of inpatient, outpatient services including academic, tertiary, quaternary care and community based programs and services including continuing care, primary health care, public health, and mental health and addictions.


Reporting to the Manager of Clinical Communication Services, the Senior Systems Analyst is responsible for the full life cycle management of clinical communication systems, requirements gathering, analysis, development, design, coding, configuration, installation and maintenance of applications software for the NSHA, in accordance with established standards. The incumbent will be responsible for Nuresecall systems, RTLS, and call center technologies systems programming changes; design and implementation functionality and all other communications systems as required.

The Senior Systems Analyst will be committed to a high standard of performance and will provide support across the organization to leverage communication tools in support of NSHA's strategic mission, vision and goals.

The Senior Systems Analyst requires considerable creativity and problem-solving ability in the pursuit, creation and ongoing support of clinical communication tools for NSHA. Collaboration, relationship-building, communication and organization are keys to the success of this role. Decisions made by the Senior Systems Analyst may impact a wide range of activities and goals across the organization including both internal and external stakeholders. The issues and functional responsibilities are diverse and require the ability to exercise independent judgment in reaching decisions.


  • Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience
  • Minimum of 5 years' experience in advanced Clinical Communications / Telephony applications in large enterprise environment
  • Minimum 10 years' experience in Clinical communications preferred.
  • Experience supporting communications systems in a complex health care organizational environment considered an asset.
  • Strong analytical, organizational and problem solving skills with the ability to multi-task to meet tight deadlines
  • Strong interpersonal skills
  • High level of accuracy and attention to detail
  • Understanding of IT communication tools and telehealth
  • Ability to execute through effective delegation, motivation and oversight
  • Experience in data analytics for decision support
  • Ability to prioritize and meet deadlines
  • Excellent verbal, written communication and influencing skills
  • Clearly communicates the NSHA vision, mission and values
  • Experience in working with patient care leaders
  • Ability to earn confidence, trust and respect from colleagues; present ideas clearly and concisely and follow through on commitments.
  • Demonstrated self-starter, decision-maker and problem-solver and works with a minimum level of supervision.
  • Has access to all confidential information contained in the systems for which he or she is responsible, including patient care, payroll, financial and budget data.
  • Competencies in other languages an asset, French preferred

PLEASE NOTE: Applicants relying on education and experience equivalencies must clearly state such equivalencies in their cover letter, resume, or application. Additionally, candidates will not be considered for an interview if applications are incomplete or are missing information.

Hours of Work

Permanent full-time position; 75 hours biweekly

Salary Information


  • $43.4414 hourly

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Typically interviews are held within three to four weeks of the closing date.

Successful external applicants will be required to submit the below documents and assume any associated costs as a condition of employment. Additional documentation such as banking & proof of identity will be included in your offer letter.

  • Criminal Record Check
  • Proof of education & training certifications
  • Proof of any additional required qualification
  • Valid registration with the relevant licensing body
  • Submission of immunization record along with health assessment documentation
  • Proof of SIN number

Hiring Process will depend on the timeliness of delivering the above. This is a Management/Non Union bargaining unit

  • MGMT/NON-Union position. Preference is given to bargaining unit employees for unionized positions. Nova Scotia Health Authority is proud to provide a smoke free and scent free environment. Only online applications are accepted.

Nova Scotia Health Authority (NSHA) is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Aboriginal People, African Nova Scotians, Persons with Disabilities and Recent Immigrants. Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.

More from the employer