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Director, Event Sales & Services

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services & Catering will ensure an engaged team, efficient operations

  • and offerings that exceed the expectations of every client.

Summary of Responsibilities :

Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Direct and manage all activity related to the Catering office, ensuring all service standards are followed
  • Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
  • Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
  • Conduct site inspections as required
  • Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
  • Finds ways to maximize revenues and identifies up-sell opportunities for own and other departments
  • Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
  • Participates in regional CS meetings and in corporate committees as required
  • Leads the relationship to the in-house A/V provider ENCORE
  • Work closely with the Director of Food & Beverage to prepare monthly forecasts
  • Leads daily, weekly and monthly meetings as required, including EO, Resume, CS Meeting
  • Makes sure that the J.D. Power Meeting Planner surveys are conducted in a timely manner and follows up internally in order to improve the results YOY
  • Is accountable for achieving excellent Colleague Engagement Survey results
  • Works closely with the Regional Sales Team to ensure all contractual terms agreed upon are carried out to maximize function space for highest profitability for the hotel and to live up to the high expectation of the conveners.
  • Establishes strategic action plans to achieve Revenue, J.D. Power and CES goals
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned

Qualifications:

  • Computer literate in Microsoft Window applications, Opera Sales & Catering, Property Manager and other relevant computer applications required
  • University/College degree in a related discipline required
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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