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  • Non Union

Job Category

  • AAPS


AAPS Salaried
  • Security, Level A

Job Title

Security Communications Coordinator


UBCO | Dispatch | Campus Security

Compensation Range

  • $8,341.58 CAD Monthly

Posting End Date

June 13, 2021

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Description Summary

Security Communications Coordinators in Campus Security monitor alarm systems, access control and Closed Circuit Television (CCTV) in support of campus security and acts as liaison with other University Departments and emergency services. Security Communications Coordinators efficiently address inquires in a professional manner, helping to ensure the safety and security of UBC Okanagan campus faculty, staff, students and visitors as well as University property.

Organizational Status

Reports directly to the Manager, Protective Services with UBC Okanagan Campus Security.

Work Performed

1. Coordinates communication with respect to security activities by:

  • Operating and controlling the 24/7 communications network for day-to-day issues which may include, but is not limited to, security, parking, facilities management, Safewalk, Blue Phone, residences, and all campus buildings and properties.
  • Controlling the 24/7 communications network, acting as liaison with local emergency services such as RCMP, Ambulance, Fire Department, and/or all University Departments and contacting appropriate UBC authorities and administrators in the event of an emergency.
  • Controlling, assessing and analyzing numerous computer databases for information and relaying as needed to the appropriate departments, authorities and persons.
  • Conducting regular systems integrity checks according to established protocols and dealing with outcomes.

2. Supervises and oversees the contract security workers ensuring they respond and give proper assistance to the campus as needed by:

  • Receiving complaints, dispatching issues to appropriate personnel and documenting in accordance with policies and procedures.
  • Investigating complaints, reporting, making recommendations for outcomes and following up on issues.
  • Monitoring and operating security systems including CCTV, intrusion alarm systems, Access Control Systems and dispatching Campus Security personnel.

3. Ensures appropriate documentation is completed as per regulations by:

  • Coordinating and maintaining logs, various reports (Incident Reports) and other information records.
  • Providing direction, training and feedback to contracted security workers with respect to required documentation.

4. Participates in inter-departmental initiatives with an eye to sharing information and ideas from a safe and secure campus perspective.

5. Anticipates short notice call outs to fill shift coverage requests.

6. Performs other related duties as required.

Consequence of Error/Judgement

Prioritizes and uses judgment related to the communication of information in accordance with established policies and procedures; inappropriate communication may impact service provided by others. Must be able to effectively plan and/or problem solve through use of policy and procedures, resolving issues with thoughtful resources using the systems reliability and technologies to conduct operational services to keep the campus users safe and secure.

Precedents and procedures are not always present in the role. While a portion of each task is or may be documented, many unique or exceptional circumstances occur which have to be proactively resolved. It is in these situations where the incumbent must concentrate, and have excellent problem solving skills to complete the task.

Decisions made and actions taken could have adverse affects on the culture, environment and staff morale within campus Security subsequently affecting the overall operations of the department and its relations with other agencies and the UBC Okanagan campus departments.

Supervision Received

Report directly and works under the supervision of the Security Managers, while working with little direct supervision, it is expected to execute mutual agreed to objectives while providing regular process and performance reports.

Supervision Given

Manages the day-to-day operations and provides leadership and direction to the contracted security services. Supervises any delegated task or operational requirement received from the Security Manager(s) and/or Associate Director of Campus Security.

Preferred Qualifications

Undergraduate degree in Criminology, or Psychology or equivalent.Post-secondary education in related field or equivalent will be considered. Must have a valid BC Driver s License, unrestricted. Must obtain a valid BC Security Worker License, Occupational First Aid Level I, CPR and AED Certification upon hiring.Minimum of two years experience in security, training, office and staff management or the equivalent combination of education and experience.AST Security Training and Occupational First Aid Level II are preferred. Strong interpersonal skills and a demonstrated ability to take initiative, provide outstanding customer service and contribute positively in a team environment, are essential in this Security Communications Coordinator role. Members of the community must receive quality service in a courteous and patient manner.Ability to work effectively, independently and in a team environment.Excellent and proven communication skills, including verbal, written and listening are essential. The successful candidate will have the ability to respond appropriately to inquiries on the phone and in writing, and make appropriate referrals; will have the ability to communicate effectively through the thorough documentation of incidents through accurate report writing; and will have the ability to communicate efficiently using a standard security radio system.Superior concentration and attention to detail will help conduct these skills in a clear, attentive and polite manner. This position requires a high degree of operational speed and accuracy, the use of sound judgement and the ability to work in a stressful environment. Sound judgement, combined with the ability to think clearly and quickly in emergencies with accurate results is a necessity.The ability to perform word processing and data entry efficiently and effectively and to operate a computerized phone system and other standard office equipment is a requirement.This will aid in the ability to determine the nature and urgency of inquiries and issues, and prioritize appropriately; while, approaching interactions with an awareness of sensitive issues and maintain confidentiality as required by statute and policies.This position will work a modified workweek that includes 12 hour shifts consisting of rotating days and nights, with no off-site scheduled breaks. This position is a non-standard schedule, meaning a combination of scheduled and short notice shift coverage. The successful candidate will supervise other contract employees; determine the meal/rest break schedule and sick relief coverage; as well as conduct the training of new staff.

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