Under the direction of the Sales Director, you will be responsible for managing the end-to-end sales cycles within your sales channels. In this function, you must ensure that all sales are handled according to established guidelines and according to company procedures with a focus on developing new business.

The Account Executive is expected to be well organized, detail-oriented and able to work well in both a team and solitary environment. You are expected to have excellent communication skills and a command of both French and English (both spoken and written), above average customer service focus and be able to work in a fast-paced environment.

The Account Executives must work closely with all other Account Executives and Account Managers within the Mintz Global Screening group and ensure that open communication and customer service is achieved at a high level. They must have a good understanding of and always adhere to applicable legislation.

Main Responsibilities:

The Account Executive (Business Development)’s main responsibilities include the following:

• Direct sale of background screening solutions to the enterprise/SMB segment within a territory
• Develop and implement a sales strategy in line with exceeding annual quota
• Represent the company at trade shows and industry events across Canada
• Identify, solicit and qualify potential customers Assess business needs and propose appropriate solutions
• Prepare and deliver strong strategic proposals and presentations to varying levels within targeted companies
• Provide support and customer service to existing customers
• Prepare service offerings and negotiate contracts/pricing
• Participate actively sales team meeting
• Take part in sales meetings/training sessions (occasionally held off-site)
• Keep abreast of the competition, of recent developments in background screening industry, and of market conditions
• Create new accounts as required
• Develop and maintain good business relationships
• Identify new business opportunities with existing customers
• Respond quickly and effectively to customer requests or refer them to the appropriate person
• Effectively manage and resolve complaints in accordance with company guidelines and escalation procedures
• Act as liaison between customers and the operations team to ensure a full and appropriate resolution
• Meet and exceed customer expectations
• Meet deadlines
• Launch new accounts and train client
• Perform other tasks as may be assigned by a superior

Required Qualifications Knowledge and Education:

• Post-secondary degree
• Excellent written and verbal communication skills in French and English (an asset)

Experiences and Skills:

• At least three (3) years of experience in account management or sales
• At least two (2) to five (5) years of experience in customer service
• Knowledge of customer service principles and practices
• Knowledge of sales principles and fundamentals
• Excellent interpersonal skills
• Good problem‐solving skills
• Good standard IT skills and knowledge of desktop tools (Office suite, Internet, CRM system)
• Ability to work in a changing environment
• Ability to manage work independently and have a professional attitude
• Initiative
• Experience working in a stressful environment
• Ability to meet deadlines