Job Title: Customer Service and Sales Representative (Remote)

Job Description JOB DESCRIPTION

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

Title: Customer Service Representative (Remote)

Location: Remote

REIMAGINE YOUR CAREER

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as One Concentrix. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service Representative working from home, you will:

• Primarily receive Inbound Customer Service Calls.
• Provide a solution-based approach with each customer interaction including:
• Sharing facts and features about the clients' products to ensure the product meets the customer's needs, such as Cell phones and Smart Home monitoring.
• Supporting Business class customers who either own their own business and or have a discount through a major company they work for. Sales attempts required on all calls.
• Thoroughly answering questions and resolving any concerns regarding billing concerns, new account or phone orders, business needs such as Unison, connected home and starting to get into basic cable packages
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• Some sales (any kind) preferred but not required
• 6 Months Customer Service Required
• High School diploma required, Bachelor's degree or equivalent is preferred.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT'S IN IT FOR YOU

One of our Concentrix Culture Statements says, We are fanatical about our staff. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

Location: CAN, NB, Work-at-Home

Language Requirements:

Time Type: Full time2024-12-01

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.