Reporting to the Director of Communications, Faculty of Medicine and Health Sciences, and working in close collaboration with the Director, Administration and Operations, Medical Education, the Communications Officer develops and implements communications plans to inform and engage internal and external publics. The Officer provides expert advice and support to internal clients, specifically, the School of Medicine, comprised of the undergraduate medical, postgraduate medical and continuing professional education offices. The Officer also provides advisory support to the Faculty’s Campus Outaouais.
- Develop in-depth knowledge of clients’ missions, goals, structures and operational challenges.
- Develop and implement communication plans in a manner consistent with the University, Faculty and clients’ missions and goals.
- Provide professional communications advice, support and quality control to advance strategic and operational goals.
- Ensure clients’ web presence reflects best practices, latest McGill functionalities and up-to-date content, in collaboration with the client and the Faculty’s web experts.
- Lead development of a website management process for all School of Medicine websites, including roles and responsibilities, and provide ongoing guidance to ensure maintenance.
- Write, edit, translate and post executive messages and stories to various media, such as websites, e-newsletters, e-broadcasts and social media.
- Lead development of an undergraduate and postgraduate faculty e-newsletter, as well as management process, including roles and responsibilities, and implement.
- Oversee graphic design, photographic, print and other resources, as needed, to post to websites and other media.
- Work closely with other Faculty communicators on media issues, stories and requests, identifying in-house experts, and developing key messages and story pitches.
- Support key events and collaborate with the School of Medicine and Faculty’s Events officers on large-scale events.
- Plan and develop communication/outreach campaigns and materials including, for example, promotional copy, presentations, brochures, photos, video clips, web and social media.
- Act as liaison with stakeholders (e.g., faculty, staff and Faculty’s University Advancement Office), as well as with partners in the Faculty’s network of teaching hospitals and institutes, to solicit input and collaborate on joint communication initiatives, as needed.
- Liaise between clients (e.g., undergraduate medical, postgraduate medical and continuing professional education offices) to develop communication synergies and share practices.
- Develop and implement best practices and standard processes to support clients’ communication needs, such as style guides and templates.
- Support special Faculty projects, as needed.
OTHER QUALIFYING SKILLS AND/OR ABILITIES:
- Experience in successfully developing and implementing communications plans in a higher education, health care or nonprofit environment.
- Strong relationship-building and consulting/advising expertise.
- Demonstrated ability to create high quality communication materials on a range of topics, with emphasis on outstanding writing, editing and proofreading skills.
- Fully versed in planning and coordinating web, print, graphic, photographic, video and social media projects. Experience developing graphic, photographic and video content a major asset.
- Detail-oriented. Strong organizational, priority-setting, problem-solving and listening.
- Ability to liaise with internal and external clients and to work autonomously and as part of a team in a fast-paced, changing, deadline-oriented environment.
- Demonstrated professionalism and discretion.
- Ability to anticipate possible difficulties, troubleshoot and implement solutions.
- Proven ability to work with computer applications and tools related to the field of communications (Microsoft Office, web, social media, etc.), as well as databases and presentation software. English and French, spoken and written is required.