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DUTIES:

  • Supports the on-boarding and off-boarding employees to the cellular device program.
  • Communicates with the cellular vendor for the purchase, change and cancellation of cellphones and mobile devices services. Manages suspended cell phone numbers and activation of these numbers.
  • Identifies and recommends optimal plan for the users and regularly monitor and evaluate effectiveness of the plan.
  • Enrolls cellular devices with Mobile Device Management (MDM) and verifies the MDM is successfully implemented in all cell phones.
  • Provides user support for installations, troubleshooting, on-boarding training, wifi connectivity, corporate applications an when necessary data wiping.
  • Supports the administration process of cell phone eligibility.
  • Manages BYOD plan with the City to ensure only eligible employees are taking advantage of the plan.
  • Monitors, tracks and verifies invoices to ensure they are accurate and that expenditures are within approved budgets.
  • Provides operational management of contract to identify anything that is outside the norm such as overage of use, extra charges like charges incurred when traveling out-of-country, suspensions of devices that are inactive for a long duration of time.
  • Evaluates current processes and identify opportunities for efficiencies and improvement.
  • Works with the device vendor to ensure that devices procured are supported by our MDM technology.
  • Provides advice and guidance to users to maximize use of cellular phones and services.
  • Provides first level user support for installations, troubleshooting, on-boarding training, wifi connectivity, corporate applications an when necessary data wiping.
  • Manages the inventory of the cellular phones and accessories.
  • Ensures adherence to Corporate and Department policies, procedures, standards and relevant legislation.
  • Performs other related duties as assigned.

QUALIFICATIONS:

  • Grade 12 education
  • Graduation from a recognized business college.
  • Four years' related experience.
  • Considerable knowledge of modern office practices and procedures.
  • Demonstrated ability to deal courteously, tactfully and effectively with customers.
  • Ability to establish and maintain effective working relationships.
  • Ability to work with minimal supervision.
  • Ability to communicate effectively, orally and in writing.
  • Skill in the operations of a computer with word-processing, spreadsheet and database software.
  • Highly proficient in use of all types of mobiles devices.
  • Ability to learn new technology.

Salary:

$54, 670.56 to $60, 274.32 per annum (2020 rates)

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