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  • Support the administrations and executions of various B2C and B2B loyalty programmes by coordinating with internal & external parties and worldwide hotels on marketing communications and operation logistics.
  • Provide full backend support for loyalty programmes including membership office support, operational fulfillment process, collaterals replenishment and enquiries handling, accurately and in a timely manner
  • Maintain up-to-date information in all communication channels such as websites, system set up and marketing collaterals, and communicate with hotels globally on implementation
  • Handle general team administration and clerical tasks
  • Assist in other areas of the business as required e.g. reporting, market research and competitors analysis
  • Support pre-opening hotel and be a coordinator to track the project timeline against the required actions
  • Participate in ad-hoc tasks as and when required


  • Bachelor's Degree holder, preferably in Business Administration, Marketing or Hotel Management relating disciplines
  • 1-2 years working experience in loyalty programme / customer relationship management / customer servicing would be an advantage; Fresh graduates with passion will also be considered
  • A good team player and able to develop rapport with loyalty partners and operations staff
  • Independent, well-organized and attention to details
  • Excellent communication and interpersonal skills. Proficiency in both spoken and written English and Chinese
  • Good command of MS Office, including Word, Access, Excel and Project

Immediate availability is preferred

Terms of employment

Full time