Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Motors and Generators (MOMG) delivers a complete range of motors, generators and mechanical power transmission products for all industries and applications. We provide the highest quality and service to our customers all around the world, with a focus on helping to use energy more efficiently.

The Inside sales representative will be part of the Motors & Mechanical Operations Team, reporting directly to the Operations Manager. This position is responsible to lead a team of specialists who provide internal and external customers support (e.g. technical, order assistance, payment-related assistance). Oversee customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction.

YOUR RESPONSIBILITIES

• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions.
• Inside Sales Representative (ISR) are responsible for handling all inbound media (phone, email, web, fax) communication for electrical motors.
• Identify and assess customers' needs to achieve satisfaction and take the extra mile to engage customers;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Manage large amounts of incoming calls;
• Order entry and expediting;
• Provide accurate, valid and complete information by using the right methods/tools, Price and delivery inquiries.;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents;
• Technical assistance and Product selection Nema and IEC Motors and Drives;
• Spec Review and Configuration for Custom Motors in BUS and OMS;
• Prepares/supports preparation of technical/commercial offers based on customer specification requirements;
• Local Business Unit/feeder factory indications and Sales organization directives;
• Defines cost for the proposed solution and communicates to Customer & Sales organization;
• Analyses customer needs and competitor offers through general market information and information provided by the Sales organization;
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.

YOUR BACKGROUND

• Post-secondary education in a related area plus relevant training and experience, or an equivalent combination of education and experience.
• 3+ years of relevant experience in sales and a solid technical background with electrical motors.
• Superior ability to handle multiple demands, competing priorities, adapt to new ideas & constant changes and deliver successful results.
• Strong organizational and communication skills with the ability to prioritise workload effectively.
• A demonstrated commitment to high professional ethical standards in a diverse workplace.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• SAP knowledge and Logistics are considered an asset.

MORE ABOUT US

Named to Forbes 2020 list of top 15 employers in Canada, ABB values the dedication, commitment and expertise of our employees. ABB is an Employment Equity Employer and believes in an inclusive and diverse workforce. Committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to applicant with disabilities and encourage applicants to self-identify in the application process.

Reference Number

CA74618039_E1