Customer Care agent

Boréalis is the world’s most advanced stakeholder engagement software. The Boréalis Application counts over 3,000 users who are working at building trusting relationships with their stakeholders in over 40 countries. It is therefore imperative that we provide them with thorough, fast and high-quality support.

We are well-established but have maintained our start-up mentality. With 15 years of expertise under our belt, we are the leading stakeholder engagement software company. On a day-to-day basis, this reflects in our management style, which is horizontal rather than hierarchical.

Our main office is located in Magog, Quebec and our customer care department is constantly growing. We are currently looking for people who are hungry to learn new things and love saas, but most importantly, want to offer world-class support to our users. This position requires managing work tickets, so our ideal candidate will have strong organizational skills.

Are you highly motivated and resourceful? Are your prioritization and communication skills excellent? If your answers here are…Yes! This job is for you!

This is an entry-level position, but English must be your primary language. Previous customer care experience will be considered an asset.

You should also have;

excellent computer skills

high attention to details

the ability to multitask and stay organized

a friendly and professional demeanor

critical thinking and problem-solving skills

experience working on a team

ability to work quickly under pressure.

Your personality should reflect;

patience – empathy – improvisation – positivity – competency - product knowledge – understanding - emotional intelligence – adaptability.

In this role, you’ll get to;

develop a deep understanding of the Borealis software

work with the team to effectively resolve customers issues

answer how-to questions and help our users to navigate a variety of tools within the Borealis software

diagnose software issues and engage with our product and engineering teams using established processes

provide support and guidance to professionals across the Borealis’ customer base that use the software

communicate thoughtful, customized solutions that help customers move forward and grow their engagement plans

collaborate with internal teams and account owners, to identify opportunities for existing customers to use more of our platform and remove roadblocks

show composure, resilience, and flexibility as customers' needs evolve and case volume changes.

We are looking for people who;

find creative problem-solving fulfilling and challenging

are self-motivated and eager to learn

thrive in a dynamic & collaborative environment and are comfortable with ambiguity

have a clear, professional and informative communication style

interested in building technical skills and learning about SAAS, KPI’s and more.

As our global customer base is always growing, we will consider it an asset if you are fluent in any of the following languages; Spanish, French, German, Russian or Portuguese.

If you believe this position suits you, we invite you to reach out to our HR department.