Karine Joncas Cosmetics is looking to expand its team once again. With over 17 years of success, the company is currently working on international expansion and is looking for customer service professionnals. If you are looking for a new and exciting challenge and have a skincare background or training, please send us your Resume.

RESPONSIBILITIES

• Manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Build a Q&A document
• Open customer accounts by recording account information
• Place customer orders in the system
• Reply to social media questions (Facebook, Instagram)

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Billingual (English and French) - The position requires a very high level in spoken and written English
• Skincare background and training
• Social media knowledge (Facebook, Instagram)
• Excellent computer skills