Luxury Retreats, now a part of the Airbnb family, is seeking a Training Manager to join our Sales & Guest Services team. 

 What is it like to be a Training Manager at Luxury Retreats? In this hands-on role, you will oversee our sales and service training and development from conception to delivery. As Training Manager, you will be responsible for creating pro-active and responsible solutions to business needs by seizing opportunities for continuous improvement. By maintaining an environment where knowledge and skills are easily shared, you will play a key role ensuring the delivery of an outstanding guest experience.

 Think you have what it takes? Here is what you will need to deliver:  

• Develop, implement and maintain training programs with a particular focus on sales and guest services;
• Create content that challenges and energizes employees, including multimedia training materials such as visual aids, presentations, employee brochures and other training materials;
• Evaluate team’s training and development needs and develop and plan training programs accordingly;
• Manage and monitor the training schedule within our sales and guest services teams;
• Conduct engaging classroom training, demonstrations, on-the-job coaching, meetings and workshops;
• Measure effectiveness of training by assessment analysis, utilizing results to identify and address training gaps;
• Track and maintain costs relative to training for Bill 90;
• Manage resources and materials for easy employee access.

 Who you are and what you’ve accomplished:

• Bachelor’s Degree in Human Resources Management, Business Administration or related field and/or professional certification in training and development;
• 8-10 years of hand-on training and development experience; hospitality industry-specific training experience is an asset;
• Superior verbal and written communication skills in English and French, with the ability to create training materials in both languages;
• Excellent one-on-one and group presentation/facilitation skills are necessary;
• Exceptional motivational, interpersonal and relationship building skills;
• Self-motivated, with an excellent capacity to adapt to stakeholders and ever changing business needs;
• Ability to research and apply a variety of learning/training concepts and principles;
• Ability to ask the right questions in order to understand true business needs.

This is not your average day job! Under the LR roof, you create your own success. To help make it happen, we provide:

• A dynamic & entrepreneurial atmosphere where you are given room to do your best work;
• An airy loft-like environment;
• A casual dress code; we want your brain, not your clothes;
• A private on-site gym with showers and towel service to keep you in shape if you want to;
• Bicycle racks and a location right across the Lachine Canal and its bike path;
• Gourmet meals at our on-site resto-café with access to our private terrace;
• A metro to office shuttle.

At Luxury Retreats, we look beyond the piece of paper; we want a special kind of person! Reach out and show us what you’ve got!

Please note only retained candidates will be contacted for interviews.