Position: Manager, Internal Communication - Retail

Reports to: Director, Retail Communication - Internal Location: Loblaw Companies Ltd., 1 President's Choice Circle, Brampton, Ontario L6Y 5S5 Position: Permanent full-time Loblaw is a large organization, with a number of different divisions, products and services - all geared towards the needs of 19 million Canadians that shop with us every single week.

We operate in grocery retail, pharmacy retail, apparel, financial services, eCommerce, and more.

We have weighty expectations of ourselves as an organization, as we work hard to help Canadians Live Life Well.

And while we admittedly have lofty goals, we do a lot of really cool stuff to achieve those goals. We need a seasoned, creative and collaborative individual to help keep our people informed - and excited - about all this great stuff.

We have dynamic communications tools, and we need someone knowledgeable and excited to use them. That's why we are looking for a Manager, Internal Communication to support our Market division.

Here's what you'll need to do: Establish strong working relationships with leaders from the Market division. This includes providing expert service and counsel to the divisional presidents and their entire senior leadership teams as required. Oversee communication plans within and about the Market division; maintain consistency in the approach to communication across the divisions, but, simultaneously customize messaging based on the audience.

Ensure passionate support the division's unique customer value proposition, or purpose - To be the best grocery store in Canada. Play a lead role in the awareness and adoption of our digital workspace, known as fl!p and our internal social media channel-Yammer. Support the development of a communication approach for Store Operations, Category teams, and frontline colleague and employees, by leveraging our internal digital workspace. Deliver engaging internal communication plans in support of our customer-facing programs; this includes hyping our seasonal campaigns to create colleague ambassadors.

Roll up your sleeves to manage and deliver all aspects of a number of corporate communication tactics, including departmental town halls, annual conferences, video segments, newsletters, executive speeches, external presentations, intranet articles, all company announcements, and more. Foster a continuous improvement mindset within the department, by effectively measuring the impact of communication efforts post-implementation and adjusting wherever necessary. Act as a guardian of our internal brand standards.

This includes managing our internal tone of voice based on the message at play. Manage crisis communication plans, as needed.

Spoiler alert: this can involve working evenings and weekends from time to time. Occasionally travel in Canada (and abroad) to support various events and connect with frontline colleagues. Ideally you will have: 5+ years of related experience, primarily in internal communication, doing most if not all of the things noted above. University degree, with specialization in English, Communication, Public Relations or a related discipline. Excellent written and verbal communication skills, a belief in plain language, and an ability to write in various styles and formats. Track record of planning and executing strategic communication plans that drive measurable business results. In-depth understanding of internal communications principles and practices. Proven ability to support and counsel senior leaders; strong interpersonal skills. Experience with script development and video production. Event management experience. Advanced knowledge of, and experience using the Microsoft Office Suite (Word and PowerPoint). Comfort working in a fast-paced environment with the ability to adapt to change and meet timelines (without sacrificing quality!). A positive attitude, a desire to learn, a willingness to roll up your sleeves to get work done either independently or as part of a team. Assets: bilingualism, experience in the retail industry, and a sense of humour. A little more about Loblaw Our Purpose - Live Life Well Loblaw Companies Limited is Canada's food and pharmacy leader, the nation's largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Our portfolio of grocery, health and beauty, financial services and apparel businesses provide Canadians with an unparalleled mix of value, assortment and convenience.

We offer Canadians four of the country's most recognized brands - President's Choice, no name, Life Brand and Farmer's Market - along with strong loyalty and digital platforms, all of which are recognized points of differentiation for our customers. In 2017, Loblaw was recognized as one of Canada's Top 100 Employers, Best Diversity Employers and Greater Toronto's Top Employers by Mediacorp Canada Inc.


Additional Information

Brampton, ON, Canada
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