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Job Category: Communications & Marketing

Division & Section: Public Health, PH Communications

Work Location: TORONTO PUBLIC HEALTH HEADQUARTERS, 277 Victoria St, Toronto, M5B 1W2

Job Type & Duration: Full-time, Permanent

Salary: $112,075.60-$131,677.00, TM0550 and Wage Grade 8

Shift Information: 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 15-August-2022 to 29-August-2022

Job Description:

A key member of Toronto Public Health's Communications directorate leadership team, the manager provides leadership in the direction and development of Toronto Public Health's communications strategies and plans that support organization-wide objectives and initiatives. Provides strategic communications advice to the Director, senior management team and senior staff.

Major Responsibilities :

  • Develops and implements detailed plans and recommends policies regarding program specific requirements.
  • Manages, motivates and trains communication staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
  • Provides leadership and direction for the development and execution of the Toronto Public Health communications strategies including digital and social strategies.
  • Ensures traditional, social and digital communication activities are coordinated and aligned.
  • Develops, implements and evaluates communication protocols, strategies, guidelines and training to support the effective, consistent and appropriate development of traditional, digital and social media communications.
  • Provides leadership and direction for the development, implementation and evaluation of Toronto Public Health's web and social media analytics and reporting.
  • Manages a team of professional staff to support the organizational objectives through multi-channel communications strategy and planning development, social media planning and community management, health promotion, and design and production.
  • Provides writing, editing and research support as required.
  • Supports all staff internal communications activities.
  • Participates as a member of the Public Health Communications management team in shared responsibilities for support to divisional priorities and delivery of programs and services.

Key Qualifications:

  • Post-secondary education in Journalism, Communications, Public Relations, or the approved equivalent combination of education and relevant experience.
  • Well-developed human and public relations skills - proven ability to communicate effectively at all organizational levels; superior oral and written communications skills and demonstrated ability in dealing effectively with media, political staff, diverse community stakeholders and senior management.
  • Extensive management experience at a senior-level in communications, in government, public or private sector.
  • Experience and success in project management and in leading a communications team to achieve organizational objectives. Excellent organizational and planning skills.
  • Highly experienced with excellent knowledge of modern communications techniques and practices including web analytics, social media analytics, and complex multi-channel communications strategy building and planning.
  • Political acumen, judgement and insight, as well as advanced skills and judgement in public relations, including the ability to negotiate and achieve consensus amongst parties having different objectives.
  • Demonstrated proficiency in working in a high volume, high stress, politically sensitive and high-profile communications section.
  • Good knowledge of municipal governance policies and issues; experience in dealing with senior management and political staff on sensitive and confidential issues.
  • Well-developed strategic planning, and analytical, problem solving and negotiation skills.
  • Communications experience in healthcare or government is an asset.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

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