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  • Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory
  • Responsible for selling parts, service, and small whole goods
  • Utilize CRM program to maintain call schedules, prepare quotes and maintain quote files, and organize time
  • Collect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needs
  • Focus on customer equipment profiles for ?set? group of customers, as explained in the PSSR Agreement
  • Work with the PSSR Manager and Director of Parts in developing and promoting parts specials, featured items and/or services
  • Identify new customers within assigned territory to promote personal and company growth.
  • Perform machine evaluations required for proper fit up of replacement parts and recommendations for efficiency improvement
  • Attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth
  • Responsible for keeping accurate expense records and submitting them in a timely manner
  • Ability to balance the business needs and goals of the company while looking out for the best interests of our customers

Required Skills:

  • Must share our Core Values: Do the Right Thing, Have Passion, Be Innovative and Work Hard
  • Extensive background in construction and/or heavy construction equipment
  • Minimum of 2 years' experience in sales, service or product support
  • Minimum 2-year technical degree in related field or 4-year college degree or equivalent experience
  • An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs and Distributor Operating systems


  • Requires a valid driver's license and the ability to maintain an insurable driving record
  • Must have a positive mental attitude
  • Must have excellent customer service skills, both internal and external customers
  • Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them - customers, suppliers, coworkers, and manufacturers.
  • Attain short- and long-term objectives through good time management and planning
  • Strong interpersonal skills and oral/written communication skills
  • Organizational skills with ability to effectively manage multiple projects
  • Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc.


  • Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
  • Requires the ability to lift up to 75 lbs. on a frequent basis
  • The PSSR must live within the boundaries of the branch territory and daily travel is a requirement

The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.

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