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Requisition ID: 36653


Located on the traditional, ancestral and unceded lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function

The Manager Community Centre Operations oversees all aspects of operations of the Gathering Place including the following departments: shelter, kitchen, programming, security, health centre and the reading room. The Manager plays a key role in the development and implementation of policies and procedures based on the mission and values of the Social Operations department, City of Vancouver. The Manager provides strategic direction, leadership, and thrives in complex work environments.

Specific Duties & Responsibilities

Managing and Leading Staff

  • Recruits, selects, hires and evaluates staff who report to this position, supporting other selection processes across the Centre.
  • Manages, directly or through subordinates, the work of staff engaged in programming, health, educational services and facility development.
  • Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to staff to support their success.
  • Establishes and practices appropriate professional boundaries the Centre - with and between staff, volunteers and the community.
  • Identifies needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.
  • Participates in or leads in matters of discipline and terminations
  • Represents the employer at grievance hearings and other employment related hearings such as arbitrations, Labour Board hearings, and Human Rights hearings
  • Manages conflict in a positive manner that is effective for all parties and over time.

Health and Safety

  • Ensures the occupational health and safety of staff in the Centre, as per the City of Vancouver OH&S Program Manual and BC's Occupational Health and Safety Regulations.
  • Oversees compliance with WCB regulations, addresses areas of concerns, responds to WCB orders.
  • Works closely with the CSG Health & Safety Coordinator to establish a safe and healthy environment for staff, volunteers, patrons, and community members by promoting positive attitudes towards accident prevention and by establishing policies, standards and guidelines.
  • Participates as a management representative on the Centre OH&S committee.


  • Assists in the development of an annual operating budget, including preparing annual minor and capital request submissions.
  • Participates in budget and expense monitoring.
  • Provides financial information needed to inform decision-making.
  • Prepares reports on Centre programs/activities as required; including developing reports for funders and senior government.
  • Prepares reports on community trends, issues, needs and interests as required.
  • Assists in strategic projects as set by the Director to assist in the effective and efficient managing of the Centre, e.g. a staff scheduling system.
  • Assumes the leadership and management role in the Director's absence.

Polices and Procedures

  • Participates with the Director, Security Coordinator, Shelter Coordinator and Health Centre Coordinator in the development of Centre codes of conduct, policies and procedures to support centre and department operations.
  • Develops centre and department policies and supports the Community Centre Association to develop a Board code of conduct.
  • Develops and implementing policies to manage the Centre effectively.
  • Provides support to the Security Coordinator and security staff including shelter staff in supporting and administrating policies throughout the building.


  • Develops, with City Facilities Branch, a maintenance program/schedule to maintain the facility.
  • Oversees the maintenance, repairs, and renovation of the physical plant and acquisition, maintenance and disposal of equipment and furniture.
  • Coordinates and monitors maintenance requests and approving contracts for services.
  • Supports any capital projects

Risk Management

  • Participates in the development and implementation of plans and procedures to ensure the safety and security of the staff, patrons and facility, in conjunction with the Director and Security Coordinator.
  • Balances operational requirements with risk reduction strategies, working to mitigate risk.

Program Planning & Implementation

  • Works collaboratively with the Community Centre Association to establish and implement short and long-range goals and objective for programs and services to enhance the well being of community members.
  • Manages programs and services effectively and administering program policies consistently.

Community Development & Liaison

  • Communicates with patrons to provide information and respond to enquiries or complaints.
  • Liaises with other City departments, agencies and government offices as required to carry out these responsibilities.
  • Works with the Director to build positive relations within the Downtown South through community building activities.
  • Other duties/responsibilities as assigned


Education and Experience:

  • University graduation with a degree in social sciences, adult education or a related discipline
  • Minimum five years of experience in the social services field, in progressively senior positions with a minimum of five years at a management level including experience in managing a large staff team;.
  • Recent related experience in: human resource management, budget development and management; facility management; program coordination; working with non-profit organizations; and working with diverse populations.
  • Experience in managing in a unionized environment
  • Demonstrated experience in the areas of staff supervision and labour relations and effective community development
  • Experience with urban homeless populations with mental illness, substance abuse and addiction and complex health conditions

Knowledge, Skills and Abilities:

  • Strong presentation, communication and organizational skills
  • Resourceful and proficient in policy developments
  • Ability to build partnerships and alliances with peers, stakeholders and staff
  • Ability to be innovative, flexible and entrepreneurial
  • Sound judgement and ability to effectively and professionally represent the City of Vancouver
  • Skills and competencies including financial and HR; planning, organizing and project management; leadership with the ability to set personal goals and objectives; team development; conflict resolution coaching and facilitation; and customer service
  • Ability to promote a respectful, professional and positive work environment
  • Adaptive, thrive when working in complexity and can execute actionable work plans in uncertainty

Driver's License and Record Checks:

  • Class 5 Driver's License for the Province of British Columbia.
  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminalcharges or convictions related to this position.

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.

Business Unit/Department : Arts, Culture and Community Services (1200)

Affiliation: Exempt

Employment Type: Regular Full Time

Position Start Date: August, 2022

Salary Information: Pay Grade RNG-070: $77,367 to $96,699 per annum

Application Close: August 12, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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