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About Us

Snapcommerce is a high-growth company that sits at the intersection of mobile commerce and fintech. Our flagship product, Snaptravel allows millions of users around the world to book their travel over messaging. We are currently in the scale-up phase of the company with plans to grow from ~150 employees to ~300+ employees as fast as possible while maintaining the competitive advantages and culture of being a startup.

With a high-performing team of world-class leaders, Snapcommerce thrives on tackling complex problems within AI, E-commerce, and Conversational Design to push the boundaries of the value we can add to our users' lives!

At Snapcommerce, we pride ourselves on the performance-driven environment we've created for our team to prosper and excel. Our values are rooted in making data driven-decisions and risk-taking actions that add value to both the user and the company. Check out this article from our CEO, Hussein on Snapcommerce's Core Values to learn more!

About the Role

The Senior Social Media Manager will serve as the keeper of our ?digital doorstep? and make sure we're reaching key stakeholders (consumers, mainly) in their digital lives. This role is 50% strategic and 50% creative: we're looking for someone with big ideas and the follow through to bring them to life to serve our enthusiastic goals. We're not looking for a community manager; this role is so much more.

The Sr. Social Media Manager must be familiar with video content creation and distribution, including a keen emphasis on TikTok and short-form videos. This role will play a key part in helping join our users as part of a community, sharing stories, tips, tricks and beyond. In addition, this role will work as part of a tight-knit Communications team, cross-promoting PR, thought leadership, awards and other content on our owned channels.

The opportunity ahead spans into reputation management for the company at large, as well as informing marketing initiatives at both campaign and strategic oversight levels. This role may include a managerial component to oversee an intern or junior team member in the very near future. Come grow with us as an owner and creator for a company just starting its journey to leave a lasting legacy of innovation and goodness.

Opportunities you'll Address

  • Be the subject matter expert on all things organic social; educate those around you and be accountable for channel growth
  • Wrangle our online reputation and make judgment calls on channel-specific strategies
  • Work closely with your counterpart in PR to enhance content for consistency
  • Partner with your fellow Communication team members for cross pollination: promote PR wins, create content from surveys or data points, etc.

ABOUT YOU

  • Minimum 7 years of experience working in social media
  • Demonstrated experience building and overseeing a company's social presence from scratch
  • Experience with video content made for social media; both strategy and implementation
  • Knowledge and mastery of social media tools (e.g. Sprout Social), metrics, best practices and benchmarks for success
  • Experience and comfort working with data to tell stories
  • Able to create and edit content at a basic level (at least) and guide creatives to carry out your vision and strategy

Nice to have

  • TiKTok: it's new-ish, but we're looking for someone who's interested and experienced in diving deep into making it work for us
  • Intermediate to advanced video creation and editing experience
  • Spokesperson-style personality: you could star on our channels as an expert advice-giver and beyond

Perks & Benefits

  • We are a Remote-first company, we offer flexible working hours with complete work-from-home freedom and a guilt-free unlimited vacation policy
  • Enjoy rewards and travel discounts using SnapTravel
  • Competitive salaries, equity options, full benefits from day one, wellness budgets, and paid development - we've got you covered!
  • UberEats credits, meal budgets, special treats, and team lunches
  • When in the office, enjoy daily snack services and unlimited coffee, tea, and other drinks
  • Guiding continued growth with Learning & Development, Diversity & Inclusion events, TED talk Tuesdays, and Lunch & Learn opportunities
  • We welcome new additions with a generous EI top-up, parental leave, additional vacation, and a flexible return-to-work plan
  • Game nights, Happy Hours, internal hackathons, team building games, workouts, and more

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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