This job offer is closed.
  • SND - Sales & Distributions
  • Toronto, Canada
  • Cathay Pacific
  • Application Deadline

29 Jun 2022

Company Description

Let your passion fly! At Cathay Pacific Airways, we're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for a Full-Time Sales Coordinator to support Trade Account Managers in providing excellent sales support and service to our Trade Partners. This role will be instrumental in helping the team achieve revenue and market share targets. The successful candidate will accomplish this by supporting our Account Managers and Trade Partners and delivering excellent customer service and support using various Cathay Pacific tools. We are seeking candidates residing in the East Coast area.

Key Responsibilities

Sales Support and Reporting

  • Supply the regional business development team with market information from time to time in accordance with Cathay's anti-trust policies and guidelines as required
  • Compile and produce ad-hoc reports, revenue statements and analysis on accounts, routes and trade partner portfolios as required in a timely manner to flag any opportunities or trends
  • Automate reporting and analysis processes whenever feasible
  • Update sales results for each tactical promotional fare for evaluation as required
  • Ensure that monthly flown revenue report and BSP sales data is prepared in a timely and accurate manner

Account Management Support

  • Support the Channel Distribution strategy for the Port / Territory
  • Service and support smaller value driven Trade accounts and/or partners as per agreed targets using an insights driven approach
  • Provide support for the Account Managers with servicing portfolio accounts' requests, and helping deliver value to the partnership
  • Service high value Trade accounts as required
  • Help grow the business by passing on sales leads and potential new customers


  • Utilize tools such as PRISM, SFA, DDS and QlikView to run reports and conduct analysis for the Trade Account Managers
  • Where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local marketplace is appropriate
  • Conduct pricing intelligence and support as and when required
  • Undertake Indoor Account servicing as and when required
  • Any other reasonable task as requested

Emergency & Accident

  • Emergency and Accident and Crisis response responsibilities as required


Diploma or certificate (in a related Sales, Marketing or Business field) is preferred

  • Relevant experience in data analysis is preferred
  • Strong acumen in Sales and Marketing
  • Experience in, or knowledge of, the airline industry is a distinct advantage
  • Proven numeracy and analytical skills
  • Knowledge of Amadeus, PRISM, MIDT, DDS and Sales Force Automation Tool is preferred
  • Excellent communication and interpersonal skills
  • Strong skills in Microsoft Word, Excel and PowerPoint
  • Ability to cover and progress into an Outdoor Sales role
  • Adaptive to and embraces constant change
  • Must be in compliance with Company's mandatory COVID-19 Vaccination policy
  • Must have the permanent legal right to live and work in Canada

Personal & Application Information

Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

More from the employer