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Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life's most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.

As an independent and not for profit organization for over 40 years, we provide health, dental, employee assistance, disability, travel and life coverage to over half a million Manitobans.

At Manitoba Blue Cross, our people are the key to our success! Consider becoming part of our team of professionals committed to providing exceptional customer service.

Join us as we serve our neighbours to support and strengthen our community.

JOB TITLE INDIVIDUAL PRODUCTS ADVISOR (12 Month Term)

REPORTS TO Manager, Products & Individual Distribution

POSITION SUMMARY

Reporting to the Manager, Products & Individual Distribution, the Individual Products Advisor's role will focus on sales, retention and customer experience. The incumbent will address incoming customer inquiries from multiple sources which will create opportunities to promote, qualify and sell prospective customers our individual health and dental benefit plans over the phone, increase customer loyalty and reduce customer cancellations utilizing retention strategies.

DUTIES AND RESPONSIBILITIES

  • Responds to inbound calls and follows-up with clients that have expressed an interest in our products.
  • Proactively contacts customers who are identified as at risk of cancellation and ensures that every opportunity to retain these customers is investigated.
  • Responds to diverse and complex inquiries from customers in person, via email and by phone.
  • Acts as a liaison between clients and all internal departments.
  • Provides timely follow-up to client issues.
  • Analyzes client information, provides recommendations on possible improvements to products and services, and offers long-term solutions to retain clients.
  • Assists in the analysis of customer trends to enhance sales and improve service management processes.
  • Identifies new products and business practices that could be introduced, or suggests modifications to existing practices that could reduce the risk of customer cancellations.
  • Ensures turnaround standards are met.
  • Manages complex issues/files as required.
  • Performs special assignments and other related duties as assigned.
  • SKILLS AND QUALIFICATIONS
  • Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
  • Ability to obtain a Provincial Accident and Sickness Insurance Agent License is required.
  • Understands the sales process.
  • Exceptional interpersonal skills, with the ability to adjust personal style to different personalities and situations.
  • Strong verbal and written communication skills.
  • Exceptional work ethic and attitude.
  • Strong decision making, problem solving, conflict resolution and judgment skills.
  • Good computer skills including Word, Excel and e-mail software.
  • Ability to work cooperatively with other team members and support the goals of a team.
  • Self-directed with a strong sense of accountability.
  • Effective listening skills.
  • Demonstrates a strong desire to succeed, confident and enthusiastic and possesses an excellent telephone manner.
  • Well organized and self-motivated, with the ability to multi-task and prioritize workload.
  • Post-secondary education, preferably a college diploma in Business Administration, is an asset.
  • We offer competitive salary, modified benefits, a flex work schedule, and a health and wellness program with an on-site fitness centre. We are committed to creating a rewarding environment to foster learning and development for our staff. If you are interested in joining our team, please forward a resume and cover letter, indicating salary expectations, by June 27, 2022.

Thank you for your interest, we look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Only those being considered for the selection process will be

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