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Requisition Number: 792

Position Title: Area Manager

External Description:

Why does Chill exist?

Chill exists to ensure youth have the skills and experiences to become mindful, independent, and resilient individuals who are able to take on new challenges and welcome growth opportunities; to bridge the boardsport and outdoor opportunity gaps and foster a sense of belonging within a cool, authentic, and alternative culture; and to create inclusive space and meaningful experiences for all youth, while being mindful of race, sexual orientation, gender identity, socio-economic background, and other intersecting identities.

How does Chill achieve this?

Revolving around a core value-driven curriculum, Chill programs consist of experiential learning activities, reflection, and discussion, paired with board sport lessons. Chill's six core values provide youth with a foundation and framework for learning and growth, supported and enhanced through on-board progression and adult mentorship. Chill removes all barriers to accessing boardsports by providing participants with everything they need to get after it, at absolutely no cost. New skills gained through boardsport progression and core-value exploration are then directly applied to everyday life, challenging youth to step out of their comfort zone - both on and off their board.

The Breakdown:

As the Vancouver Program & Community Manager, you will be the face of Chill in Vancouver, BC and will immediately begin building relationships with internal and external stakeholders in order to achieve Chill's mission of inspiring youth to overcome challenges through boardsports. You will successfully run all day-to-day operations of a year-round Chill site, including management of a part-time Program Facilitator, direct facilitation of experiential learning skateboarding, snowboarding and stand-up-paddleboarding programs, and community outreach and engagement. In this role, you will report to Chill's VP of Global Programs in Vermont, USA.

This position is year-round, full time, hourly/non-exempt, 40 hours/week, $46-49K CAD annual salary commensurate with experience, with benefits. Benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, and paid-time-off. Other perks include a discounted season pass, product discounts, free demo equipment, ride days, casual work environment, and many more...

What You Get To Do:

Staff Management

  • Supervise, support, empower, and advise one part-time Program Facilitator in delivering high quality, mission driven Chill youth development programs
  • Recruit, hire, and train Program Facilitator as needed
  • Lead with diversity, equity and inclusion in mind and at the forefront of decision-making
  • Uphold group norms, with a skill set of active listening, vulnerability, and curiosity
  • Continually evaluate Program Facilitator performance and deliver both positive and constructive feedforward with goal of fostering professional growth and development
  • Delegate responsibilities to Program Facilitator from Program Facilitation, Gear Management, Marketing sections of the below job tasks to ensure efficient and effective time and task management for the local team

Program Facilitation / Management

  • Coordinate all aspects of program management including:
  • agency recruitment
  • agency application, acceptance, and onboarding process
  • volunteer/mentor recruitment and onboarding
  • independent contractor recruitment and onboarding
  • communicating effectively with program partners during program sessions (mtn. resort, skate park, etc.)
  • Facilitate Chill's experiential learning, core value-driven curriculum for varying group sizes, typically 15-45 youth per program, including creation of daily program plans, activities, and debriefs
  • Organize and maintain all program paperwork and data submissions
  • Engage and utilize volunteer program mentors and agency leads at each program
  • Exceed the standards set in the Chill Quality Assessment (CQA)
  • Administer all program performance, agency performance, and program participant evaluation processes
  • Safely adhere to Chill's COVID-19 Guidelines at all times
  • Represent Chill as a visible ambassador in the community

Gear Management

  • Manage, maintain, and organize program gear inventory, gear space, and storage space, including:
  • seasonal cleaning and inventorying of all gear
  • seasonal ordering of new/replacement gear from Chill HQ
  • seasonal moving of snow gear in personal or rental vehicle to and from gear space/gear storage
  • seasonal - and weekly during program - moving of skate gear in personal or rental vehicle to and from gear storage/program site
  • Gear includes:
  • 60+ sets of snow outerwear and boards, boots, bindings
  • 30+ sets of skateboard equipment and safety gear
  • Freshpark mobile skate ramps/features

Community Engagement

  • Sustain and grow relationships with existing agencies in order to increase impact locally, deepen community/agency relations, and identify new and sustainable opportunities for partnering
  • Conduct outreach for new agencies for broader partnership/collaborative opportunities, with a focus on eliminating barriers to participation
  • Conduct community engagement initiatives that support ongoing connection, growth and collaboration (ie. attending community events to promote Chill, hosting appreciation events, Chill Open Houses, etc.)
  • Build partnerships with local vendors to support healthy snacks for program (ie. Farmers Markets, Local grocery stores, etc.)
  • Meet with Chill Reps (all-star volunteers) monthly to maximize support and community connection

Marketing and Development

  • Contribute marketing content to Chill's Marketing team for social media and website use, including high quality program photos and testimonials
  • Contribute program write-ups for grant applications and reports, and connect local donors/sponsors with Chill's Development team

What You'll Bring to the Team:

  • Certification/Education:
  • Relevant education, training, or experience in social work, psychology, education, recreation, adventure learning, youth program facilitation or similar field
  • Ability to obtain CPR and First Aid Certification (Chill will cover this cost)
  • Work Ethic/Organization:
  • Organized and self-motivated
  • Experience working independently, managing time efficiently, and setting own schedule
  • Proven ability to multi-task, meet deadlines, and prioritize to meet goals and objectives
  • Personal qualities of integrity, credibility, and dedication to the mission of the Chill Foundation
  • Location/Boardsports:
  • Currently lives in the city of hire or has lived experience in that community
  • Ability to gain introductory boardsport skills with basic understanding of equipment maintenance (Chill will provide instruction/equipment for learning new skills/sports, basic equipment training)
  • Youth Experience:
  • 2+ years of professional experience working with youth in various settings
  • Experience working with youth in at least 2 different settings (ie. youth agency, probationary programs, rehab facilities, schools, outdoor education, experiential education, etc.)
  • Experience working with youth of diverse identities and backgrounds
  • Experience managing and leading groups of at least 20 youth
  • Experience and knowledge providing a trauma-informed, equity seeking approach to youth and community care
  • Staff Management:
  • Relevant experience managing staff or other adults, preferably within a youth program
  • Experience evaluating others performance and delivering constructive feedforward/having tough conversations
  • Experience with staff or volunteer recruitment and hiring/onboarding
  • Adaptable and effective working with multiple personalities and backgrounds
  • Interested and willing to grow as a leader and manager
  • Team focused and results oriented with specific examples of both
  • Logistics/Communication:
  • Experience recruiting, managing, or leading adults, volunteers and external partners
  • Strong communication skills and be able to provide examples of professional communication
  • Valid driver's license and access to a vehicle for commuting to program/transporting gear
  • Ability to use personal cell phone for work related tasks
  • Physical Demands/Essential Job Functions:
  • Working nights and/or weekends during program facilitation (time/day of week dependent on program and sport)
  • Working outdoors in all seasons/weather conditions
  • Moving program gear/equipment weighing up to 50lbs/22 kgs (up to 160lbs/73kgs for mobile skate park equipment) and transporting it between storage space and program site

How to Apply:

Please submit an application with resume and cover letter on why you want to work for Chill.

Chill is committed to building an inclusive team, and strongly encourages candidates with diverse backgrounds and identities to apply. We will prioritize filling this position with qualified candidates who reflect our youth through lived experience as someone from a marginalized community or with diverse and intersecting identities, including race, sexual orientation, gender identity, socio-economic background, and other intersecting identities.



Community / Marketing Title: Vancouver Program & Community Manager

Company Profile:

EEO Employer Verbiage:

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

British Columbia, CA

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