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Job Category: Communications & Marketing

Division & Section: Shelter, Support & Housing Admin, SSHA Strategic Management Services

Work Location: 55 John Street, Metro Hall, Toronto

Job Type & Duration: Full-Time, Permanent Vacancy

Hourly Rate: $42.09 - $46.12

Shift Information: Monday to Friday, 35 Hours per week, insert regular/anticipated hours. include shift details, e.g. Monday to Friday day shift, for afternoon shift include start and end times

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 07-Jun-2022 to 21-Jun-2022

The Communications Representative will be responsible for developing internal communication strategies and plans for the Division and designing, developing and delivering the Division's communications products/programs.


  • Provides communication advice to program managers and staff in the development and implementation of internal promotion/education plans and campaigns.
  • Contributes to the design and ongoing maintenance of the Division's intranet website (named "S.P.O.T." - Single Point of Truth) - the destination hub for information for staff.
  • Manages governance, ongoing maintenance and development of new content for the Division's internal website.
  • Coordinates ongoing publishing of the Division's intranet, and related platforms and tools including YouTube.
  • Works with staff to develop and/or assist in developing policies for program administration and communication plans, to support the objectives of the programs.
  • Provides information on timing, content and design of Divisional communication materials to meet Divisional and Corporate standards.
  • Researches, writes, edits and/or coordinates writings, production and distribution of communication products including brochures, backgrounders, manuals, reports, newsletters, bulletins, flyers, web content, videos, PowerPoint presentations, knowledge base material, displays and other communication/promotional products as it relates to Divisional programs, services and events.
  • Maintains content libraries consisting of information and design assets in the form of text, graphics, illustrations and training materials accessible to internal users.
  • Coordinates and monitors Divisional multimedia and web initiatives.
  • Collaborates with other communications staff to develop and implement plans for raising the profile of the Division in the organization and with others interested in shared services.
  • Works with corporate partners in Strategic Communications on external/public facing materials as required.
  • Ensures proper logo usage and brand management of the City of Toronto's corporate and Divisional identity.
  • Makes recommendations on the effectiveness of alternative web technologies or methods for delivering information.
  • Provides presentation training to Divisional staff and project partners.
  • Prepares/delivers draft responses and coordinates correspondence items.


  • Post-secondary education in communications or other relevant discipline pertinent to the job function, or the equivalent combination of education and experience.
  • Experience with data collection, analysis and documentation.
  • Experience with database development and management.
  • Experience developing communication strategies, fact sheets, brochures and other communication products.
  • Experience researching, writing and posting web material and with web content management and design.

You must also have:

  • Excellent verbal and written communication skills including the ability to communicate effectively at all organizational levels and the ability to prepare communication documents, reports and correspondence for management and various stakeholders.
  • Proficiency in Microsoft Office Applications (Adobe, Word, Excel, Visio, and Power Point) and ability to utilize databases relevant to supporting the Division's core requirements.
  • Strong organizational and multi-tasking skills and the ability to work under pressure and meet strict timelines and re-prioritize to meet conflicting priorities and respond to issues as they arise.
  • Strong mediation skills with the ability to diffuse escalating situations professionally and diplomatically.
  • Excellent customer service and interpersonal skills and the ability to work co-operatively as part of a team and with clients, service providers, and/or staff, to address service inquiries, requests and/or complaints.
  • Strong research, analytical, problem-solving and conflict-resolution skills.
  • Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
  • Knowledge of web accessibility standards and best practices including Web Content Accessibility Guidelines (WCAG), and the Accessibility for Ontarians with Disabilities Act (AODA).

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

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