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Ontario Shores is seeking a Clinical Manager for our Telemedicine and Expert Ambulatory Services reporting to the Administrative Director, Integrated Community Access Program (ICAP) and Patient Flow. The Integrated Community Access Program serves as a central point of access for all in and outpatient services at Ontario Shores Centre for Mental Health Sciences. Specialized recovery focused staff provide a range of triage, intake, system navigation; psychotherapy and out-patient services. ICAP offers offer a range of expert services that include assessments, consultations, behavioral support, shared care, group opportunities, eCBT and follow up that can be provided in a traditional office based setting, in the community or via Telemedicine based on the unique needs of each individual. The successful candidate will function as a member of the ICAP leadership team. The Clinical Manager will be responsible for: developing and evaluating services; providing leadership for the e-therapy implementation; coordinate and have oversight for therapy based models of care in ICAP; providing leadership and coordinating the interdisciplinary team; managing human resources, including recruitment, career development, and performance management; providing leadership in team planning, development, implementation, and evaluation; assume a lead role in quality improvement initiatives in alignment with the strategic directions of the Centre. You will work collaboratively with internal and external stakeholders. You will have financial responsibility for developing and monitoring the budget. You will be responsible for the identification and development of educational requirements and for providing clinical supervision of members of the clinical team, in collaboration with Practice Leaders. In the role of Clinical Manager, you will provide exemplary clinical leadership to a multi-disciplinary team, apply your well-honed management skills in a unionized setting, support consultation to internal/external stakeholders on all aspects of services, and continuously ensure that the focus of our services remains achieving excellence in all aspects of our service delivery including quality, strategy and operational efficiency. You must be able to work in a collaborative, open and client-centered approach with patients, families, Community stakeholders and staff of multiple disciplines alike.

We are dedicated to promoting the safety and well-being of patients, employees, and visitors by raising awareness of the harmful impact of tobacco use and eliminating second-hand smoke exposure and triggers. Tobacco, cannabis, and the use of electronic cigarettes (vaping) are not to be used or visible on Ontario Shores property, including parking lots and walking paths. As such, Ontario Shores is a Tobacco-Free Organization.

Qualifications Required and Preferred


  • A post-secondary degree in a health field is a requirement for this position, masters preferred.
  • Regulated Health Professional required.
  • Minimum 3 years managerial experience in the mental health field preferred.
  • Knowledge and/or experience working with individuals with Post-Traumatic Stress Disorder, Borderline Personality Disorder preferred.
  • Training and experience using Cognitive Behavioural Therapy, Cognitive Processing Therapy, Dialectical Behavioural Therapy and Interpersonal Therapy preferred.
  • Training and experience in group facilitation preferred.
  • Training and experience with telemedicine based service delivery an asset.
  • 3-5 years of recent community mental health service provision preferred.
  • Training and experience with project management as asset
  • Training and experience in change management
  • Proficiency in the management of budget and statistical data and managing in a unionized environment is preferred.
  • Experience with presentations is required
  • Ability to lead an interdisciplinary team required.
  • Understanding and application of evidence based practice required.
  • Travel to various sites/locations, and a valid driver's license are mandatory

Ontario Shores is committed to ensuring the health and safety of all of our patients, staff, and community, and as a result, has implemented a mandatory COVID-19 Vaccination Policy in accordance to the Government of Ontario's directive around mandatory vaccination policies. All new hires must be fully vaccinated (two weeks post second dose) prior to starting employment with Ontario Shores (note: those seeking a medical exemption or an exemption related to a Human Rights Code Ground must provide documentation for approval).

Closing Date


Personal information you provide to Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is collected pursuant to the Public Hospitals Act R.S.O 1990, c. P.40. It will be used for the purpose of determining eligibility for employment. At all times it will be treated in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. If you have questions about the collection of your personal information, contact the Leader, Privacy & Access at 700 Gordon St. Whitby, ON L1N 5S9; 905-430-4055 ext. 6712 or refer to the Privacy & Access pages on the Ontario Shores website. Upon request, individual accommodation can be provided to applicants who meet the required qualifications outlined in the job descriptions, and have been invited for an interview. For questions and concerns, please contact Human Resources at 905.430.4055 ext. 6191.

Ontario Shores Centre for Mental Health Sciences is an Equal Opportunity Employer

Ontario Shores is committed to diversity and inclusivity in employment and encourage applications from all qualified individuals of diverse backgrounds. Ontario Shores is also committed to providing accommodations for people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

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