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What's the role?

The role of Hilti North America (HNA) Account Managers are the direct link between Hilti and the customer. This position will be responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine as a top company to sell for, Hilti is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.

Who is Hilti?

If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Make over the phone sales growing a loyal customer base within a designated trade & geographical area while strengthening the company's position or market share within the territory

Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales

Demonstrate consultative selling; convince customers that they have a need for a product or service

Discuss Hilti products and services over the phone with customers

Identify the key roles within target companies and understand their responsibilities and needs; obtain contacts with decision makers at construction/ industrial companies

Create business plans to identify customer potential and where product gaps exist in a customer's current purchasing habits

Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)

Care for and maintain company assets, e.g. laptop, and smart phone to minimize loss due to damage or loss

Participate in construction industry trade organizations to build relationships and network of contacts

Additional duties as assigned

PEOPLE - 93% of our people say they're proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

We'll give you everything you need to excel in your role and one-to-one coaching. You'll enjoy a rare combination of autonomy and camaraderie, as you'll manage your own book of business while being part of a friendly team.

Day to day you'll report to your Regional Manager, who will also be there to help you manage your career.

What you need is:

High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experience

One (1) year prior experience in customer service and/or sales working directly with customers preferred (either over phone or face-to-face)

Some experience with reading and understanding construction documents preferred

Demonstrated aptitude of cold-calling skills over the phone to customers required

Clear career progression with no more than 2 companies in the last 5 years

Ability to thrive both independently and in a team environment

Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts

Excellent time management skills

Must be persuasive, sales driven, customer focused, and a team player

Must be able to build prospects and business relationships

Proficient computer skills including MS Office Suite and smartphones

  • Proficiency in SAP, CRM, Microsoft Office/access preferred

Must maintain a professional business appearance in accordance with HNA dress policy at all times

Career advancement may require domestic and/or global mobility

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:

  • Home based office with weekly visit to one of the Hilti stores nearby.
  • <10% (domestic/international/both) travel, required.
Adverse Working Conditions:


Safety Equipment Required:

Steel toe boots required for training exercises; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)

Physical Requirements :

Must be able to work in an office environment

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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