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Company Description

Viral Nation is a global digital marketing agency that specializes in influencer marketing, talent representation, social media marketing and management, and content production. Our influencers develop engaging and authentic content that drives real ROI, and likewise our creative and social teams develop compelling content that allows our clients' social media to break through the noise of our cluttered feeds.

We are a company of digital and social natives that are passionate about delivering results. We are a team of entrepreneurs, ex-global agency leaders, and big talent agency recruiters who came together with a shared vision to do things differently. We move at the speed of culture and evolve quickly as needed. We continue to do this successfully for some of the world's largest brands, including Facebook, Oculus, Disney, DC Comics, TikTok, and Tencent.

What's in it for you:

  • Competitive salaries and 100% paid comprehensive health benefits plan
  • Learn from an unrivalled leadership team with many years of agency experience
  • Be yourself! Work with an agency that boasts above-average diversity statistics
  • Dedicated programs to support your mental health and work-life harmony
  • Flexible work schedule and summer hours
  • Continuous learning and development opportunities
  • Partake in our calendar of team building and social events
  • Work with some of the world's most engaging brands

Job Description

As a Senior Community Manager, you will be responsible for supporting the effective execution of social media activities across top social platforms. You will be required to promote brand identity through strategic development, compelling digital campaigns and activations, organic content calendar creation, and community building. You will play a mentorship role across the team of Community Managers as a seasoned leader who has a proven record of building successful online communities for multiple brands

Responsibilities:

  • Plan, develop, and coordinate approval of the always-on organic content calendar by social platform on a quarterly and/or monthly basis; includes creation of social media copy and briefing in creative teams based on program strategy, social media & audience insights
  • Manage all social media posting from brand-owned channels, guarding the overall brand's look and feel, staying true to the brand's objectives
  • Lead briefings, production management, and approval processes of any social assets/ posts which support daily & opportunistic moments including live match coverage for Esport matches
.
  • Monthly and quarterly social media reporting, providing insights and implications about content performance, consumer audience/behaviours on social, competitor insights & best in class industry examples which further help drive brand social media strategy and increase engagement
  • Lead execution of community engagement and outreach efforts, evaluate success and work to refine strategies on an ongoing basis
  • Experience building and maintaining a strong community within the gaming and Esports space - through managing and interacting with online communities via Discord, Youtube etc.
  • Develop social media strategies that span across multiple platforms (Twitter, Twitch, YouTube, Instagram, Facebook, LinkedIn, and others)
  • Act as the Social Media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices and trends

Qualifications

Minimum of 5+ years of agency experience

  • Minimum 3+ years building online communities in the gaming / Esport space
  • Proficiency with social media management and analytical tools including Sprout Social and Hootsuite
  • Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience
  • Must have professionally managed Social Media for brands
  • Experience growing brands on social media through strategic community management
Flexible on weekends as required by Esport match schedules.

Additional Information

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

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