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  • Bachelor's degree or higher, in Human Resources or related field
  • 5+ years of relevant Human Resources experience
  • 3+ years leading a team of HR professionals

Job summary

At Amazon, our HR Partners (HRPs) are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to people managers in creating a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across various businesses. A key area of focus for the HR Partner is to increase manager capability, enabling them to be more self-sufficient, and driving manager education on important people programs, policies, tools and processes. While doing this, the HRPs are continuously raising the bar on harmonizing practice across businesses and sharing best practices.

Key job responsibilities

The HR Manager will lead a team of HRPs who act as influential partners in helping managers with talent management processes, people development, and implementation of organizational changes, across Canada. Thanks to their key role close to the business, HR Partners are in a position to spot trends, identify emerging needs and address them in partnership with the appropriate business or HR stakeholders. In addition to delivery of core HR services, HR Partners also act as process design experts, to identify opportunities for improvement in people processes and systems, design solutions, and partner across HR functions to drive implementation and adoption.

1. Employee Relations & Support:

  • Channel transactional inquiries to HRS Tier1/Tier2. Respond to non-routine inquiries from employees and managers.
  • Process ownership for Employee Relations management, including disciplinary & performance improvement & exit management.
  • Consult managers on people matters that require in-depth knowledge of policies, procedures and local legislation.
  • Coordinate with the legal department and the ER POC on ER matters, and conduct investigations.

2. Performance management:

  • Work with people managers end to end on performance management cases. This includes consulting on performance concerns, supporting managers when starting the process and finalizing separation agreements.
  • Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate

3. Talent Management and People Development Consulting:

  • Consult Managers on Compensation matters compensation planning, and during off cycle and exception compensation requests, thanks to their deep knowledge of Amazon's compensation philosophy.
  • Coach, train and guide managers during Talent Management processes, particularly in developing toolkit and communications that help managers to be self-sufficient with Talent Reviews.
  • Support managers and employees in identifying training opportunities to further develop functional and managerial skills.
  • Guide people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.

4. HR General:

  • Act as stewards of the employee experience and Amazon ?culture keepers?. Act as POC and Program Manager for people tools, processes, programs or projects. Manage implementation and review of those.
  • Design and deliver Manager Education Programs (Circles, ?lunch and learn', trainings, new leader assimilation etc.) to further drive collective education and manager effectiveness.
  • Complete cross functional projects and develop programs that improve the employee experience and increase manager capability.

  • Strong business and HR acumen, including strong problem solving skills, high judgment, critical thinking and analysis.
  • Strong communication skills
  • Drives recommendations and prioritization.
  • Experience working in a highly matrixed organization.
  • Project management and execution skills.
  • Coaching and consulting skills.
  • Thrives in a high-pressure environment and able to manage multiple simultaneous priorities.
  • Possesses intellectual curiosity; brings insight into the team & business.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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