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CSM 

  • Identify key success metrics to deliver business and process optimization
  • Build relationships with key stake holders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
  • Serve as point of contact for the customer regarding anything that concerns the delivery of HALEO’s services, commercial set-up, and contracts.
  • Facilitate work sessions with all levels in a customer organization
  • Increase the usage and adoption of HALEO’s products and services
  • Proactively identify where and how HALEO’s capabilities can deliver incremental business value
  • Clearly communicate recommendations that enable the customer to gain more value using HALEO’ solutions
  • Drive program strategy and ROI with key customer’s contact.


WHAT QUALIFIES YOU

  • 4 years direct client management experience
  • Strong account management, client service and/or management consulting experience
  • Customer Success Management consulting experience
  • Bachelors degree


WHO YOU ARE

  • Entrepreneurial with exposure to B2B contract management
  • Analytical & strategic problem solver
  • Strong & effective business communicator with tenacious documentation skills