Overview of Position
The Administrative Assistant performs various administrative and customer service duties for the Assurant office located in Hamilton.
What will be my duties and responsibilities in this job?
Click each contract received paid in dataman and on-line system - daily.
Code each application (Warranty, GAP) to ensure vehicle qualifies, all information has been provided and the correct amount was received. Follow up with the dealer if contract is not correct/complete. Click invoices/credits for shortages/overages paid in dataman.
Issue invoices and credits if wrong amount was received.
Process each contract in dataman.
Void contracts in on-line system and invoices in dataman. Check to see if a claim has been called in before voiding a contract.
Issue invoices for on-line contracts not paid - monthly.
Email statements and past due invoices/credits to the dealerships - monthly.
Maintain several spreadsheets.
Customer service - assist dealerships, BDM's, office staff and customers via email and/or telephone with inquiries (pricing, qualifying, on-line support, etc.).
First contact for cancellation requests.
Prepare Acceptance Letters and mail to customers - semi-monthly.
Call customer if Acceptance Letter is returned to us (address unknown/moved, etc.) and send new Acceptance Letter once we have the correct address.
Follow up with dealer and BDM when signed contract has not been received.
Print contracts so letters can be sent to the customer to obtain a signed copy if we didn't receive one when payment was received.
Electronic and physical document filing duties
What are the requirements needed for this position?
Proficient in Microsoft Office applications
Prior customer service experience
Experience with data entry and processing
Ability to work on-site in Assurant's Hamilton Office
What other skills/experience would be helpful to have?
What are the working conditions and physical requirements of this job?
General office demands
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and deliver a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed based on merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.