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Communications Specialist (Full Time, 18 - 24 month maternity leave contract)

Deadline to apply: May 29, 2022

Calgary Homeless Foundation (CHF) guides the fight against homelessness in Calgary. We allocate resources for highest impact and outcomes, maximizing benefits for people experiencing homelessness. Using our custom built database and research methods, we aim to build knowledge and understanding and work to galvanize the public and political arena to support our objectives where people have the right housing at the right time. In partnership with governments and community, we serve as the trusted advisor on how to leverage our combined resources so Calgarians can journey out of homelessness into a home with the supports they need to thrive.

CHF staff are action-oriented individuals who are leaders, courageous collaborators, evidence inspired, and vision dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, adding value to the community. They work cooperatively with others in a strong team environment and demonstrate flexibility in organizing and undertaking work. They show a high degree of initiative, discernment and resourcefulness, exhibit excellent communication and relational skills, and demonstrate thoughtfulness and intelligence in decision-making. Most importantly, they are focused on creating positive outcomes for people experiencing homelessness. We are excited for passionate, forward-thinking, entrepreneurial, and talented people to join our action-oriented, high impact team.

The Position

We are looking for an experienced communications professional that has passion for emotional storytelling and the ways in which humans use stories to understand the world. This includes the focus and ability to develop and execute on all the steps to see a story come to life. You will be accountable for the full spectrum of communications from idea generation to measurement. In addition, we are looking for a technical savviness for anything digital to support our brand initiatives. In this role brainstorming sessions and creating, developing, and editing visual content happen regularly and we are looking for someone that contributes actively and collaboratively.

You will report to the Director, Communications and work closely with the Communications Coordinator, and Fund Development, Government Relations, and Stakeholder Engagement teams in addition to all CHF departmental teams. This position will have the option to work 100% onsite or participate in the pilot hybrid working model (working remotely on Monday and Friday and working onsite at our downtown office Tuesday through Thursday).

Areas of Accountability

  • Deliver inspiring, high quality, effective communications and develop engaging content to be leveraged across internal and external channels, such as videos, stories, blog, and visual assets and printed material ensuring accurate and consistent messaging delivery.
  • Maintain and evolve internal and external channels, such as websites, social media, SharePoint, and intranet.
  • Develop, plan, and execute internal and external innovative marketing and communications campaigns, public relations, social media and event awareness.
  • Collaborate with teams internally and externally to coordinate and create shared content.
  • Create, proofread, and edit content for work related to engaging with governments, agencies, donors, employees, clients, researchers, other cities and community groups.
  • Support the content calendar allowing CHF to strategically plan communications.
  • Analyze campaign performance, website metrics and social-media analytics to ensure data-driven decisions are made.
  • Helps to ensure compliance with CHF graphic and brand standards.
  • Additionally, other projects as assigned by the Director, Communications.

Required Education and Experience

The ideal candidate will have the following qualifications:

  • Post-secondary degree/diploma/certificate in Communications, Marketing or Journalism
  • A minimum of 5 years' experience
  • With an eye for detail, you are a strong writer/storyteller with a good understanding of the digital marketing environment
  • Strong understanding of media relations, strategy, and best practices
  • Self-directed, able to work effectively independently and as part of a team, but is also open and a collaborative team member willing to share information, knowledge, and experience
  • Strong computer skills (i.e.: Microsoft Word, PowerPoint, Adobe Creative Suite, WordPress, Sprout, Meltwater etc.)

  • Experience with graphic design, video and photography would be an asset
  • Exceptional communication skills, both verbal and written for multiple mediums
  • Maturity, judgment, and self-confidence to effectively interact with a variety of stakeholders including media, agencies, government bodies, donors and internal staff
  • Organized and pro-active, you are able to prioritize a busy workload and consistently deliver high quality work, often to tight deadlines
  • You are curious and have a positive, open and collaborative style and can readily adapt to changing needs with a willingness to learn and teach
  • Occasionally, some after hours/weekend events will take place requiring your participation and support outside of normal working hours

Position Competency Requirements

CHF staff are driven, passionate, action-oriented leaders who have dedicated themselves to ending homelessness in our city. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and focus on outcomes for persons without homes.

  • Personal Initiative: Self-starter with willingness to learn on their own.
  • Culturally Congruent: A passion for, belief in and communication of CHF vision, mission and core values. Demonstrates a strong service ethic and customer service approach.
  • Teamwork: Ability to work independently and as part of a team. Is willing to provide assistance and support to others and defines success in terms of the whole team.
  • Organizational: Is able to manage multiple projects and prioritize work based on various deadlines; high attention to detail.
  • Collaborative: Works well with others, whether at the most senior levels, with direct reports or with others across the organization. Understands how to work with the community in a collaborative manner.
  • Communication: Excellent listening, verbal and written communication skills combined with an ability to communicate effectively with a diverse group of key external stakeholders

  • Analytical: Able to quickly assess situations, build appropriate plans and execute those plans flawlessly.
  • Results Oriented: Sets high standards of performance including setting goals and priorities that maximize available resources to deliver results against CHF direction, objectives and public expectations. Will monitor progress and make adjustments as necessary on an ongoing basis.

  • Project Management Skills: Proven strong project management skills with ability to multi-task and set priorities within tight timelines.

  • Enhancing Organizational Image: Focuses on building and protecting the image, reputation and long-term interests of CHF including promoting CHF's reputation as a leader in ending homelessness.

  • Resource Management: Is able to identify, obtain and effectively allocate resources required to achieve CHF goals and applies appropriate resources to problems and opportunities.

  • Credibility: Demonstrated ability to build organizational trust based on professionalism, expertise and ability to create solutions and deliver desired outcomes.

  • Honesty & Integrity: Demonstrates the highest levels of honesty and integrity in all dealings with internal and external stakeholders.

Please note that Calgary Homeless Foundation requires the successful candidate to provide a police information and vulnerable sector check as a condition of employment as well as provide satisfactory proof of full immunization against COVID-19 with a vaccination approved for use by the applicable government and/or public health agency as a condition of employment.

Calgary Homeless Foundation is committed to creating and fostering a diverse and inclusive workforce that celebrates, accepts, and supports the diversity of our employees and the people and organizations that we serve.

In recruiting for our team, we welcome the unique contributions that candidates bring in terms of their combination of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, color, religion, disability, sexual orientation, and beliefs. If you have a disability or circumstance that requires accommodation during the application or recruitment process, please let us know by contacting careers[at]calgaryhomeless[dot]com

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