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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

The Events Manager's (Community Manager) main duty is to create and manage programming at a mixed use property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

App Management

Review building apps for brand consistency

Create and maintain app content in-line with brand standards

Manage amenity reservations that are made through app

Market and promote app usage with tenants

Meet with app developer regularly to discuss app performance and feedback

Community Management

Manages and schedules building amenities (ie. conference space, fitness facility, tenant lounges, etc.)

Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale

Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times

Coordinates property synergy between office tenants, retailers, and dining establishments

Create property programming with the goal of creating a property-wide sense of inclusion and community

Assists property management team in creating welcome collateral and events for new tenants

Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner

Manages onsite fitness center with the aid of fitness vendors or operators

Facilitates fitness instruction, classes, events, supply ordering, etc

Utilizes common areas for pop-ups and activations for tenant engagement activations

Maintains ?back-end? of property app, where applicable

Manages property social media sites

Creates internal marketing messaging and collateral for property programming and events

Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events

Plan robust program within property budget

Negotiate contracts with area vendors for best price, product and service

Works with Experience Management corporate team to grow a local Preferred Vendor list

Engages tenants to participate in building programming

Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends

Secures and coordinates tickets to concerts, sporting events, theater productions and other events

Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants

Writes, edits and sends a monthly email newsletter to tenants who have opted in to the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives

Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients

Stays current on knowledge of local events and cultural attractions. Researches information on these events.

Other concierge-related requests, as needed

Other reports, duties, meetings TBD


Experienced marketing and event planning

Independent thinking

Creatively produce ideas to create involve retailers in office space

Ability to engage tenants and visitors to participate in events and programming

Possesses foresight to organize event logistics up to 3000 attendees

Eye for clean, concise marketing collateral

Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue

Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs

Able to think quickly and efficiently when confronted with a client or tenant request

Motivated self-starter who is able to work with minimal supervision

Creative problem solver

Proactive, approachable and solution-focused

Professional demeanor and appearance

Strong planning and organizational skills

Excellent interpersonal and communication skills

Takes initiative and anticipates needs of others

Commitment to company values

Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology


Bachelor's Degree or equivalent work experience

At least three years' experience in marketing and event planning, including VIP guest service

Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply

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