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If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

The Customer Service & Communications (CSC) Liaison is responsible for facilitating and streamlining the workflow within CSC. The team achieves this by supporting the Client Communications and CSC Functional Teams to achieve client-specific communications outcomes. Primary duties include:

Support CSC through streamlining workflows and establishing processes to improve productivity.

Provide leadership to support CSC's use of technology to collaborate and manage projects.

Ensure CSC teams leverage technology and resources to increase efficiency.

Project coordination of communication projects that have a high degree of complexity, are high profile or high risk in terms of the messaging.

Collaborate with CSC internal teams to facilitate workflow and work completion.

Oversee budgets and timelines for assigned projects.

Provide communication and training support to drive ongoing improvement.


A completed 2 year certificate or diploma in Commerce, Marketing, Advertising, Communications, Public Relations, or Business and at least 5 years of experience in project management in communications, marketing or advertising.

Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Solid understanding of the Lean approach to workflow management is considered an asset.

A degree in Marketing, Advertising or Communications is preferred.

Experience in the Atlassian workflow platform is considered an asset.

Designations such as Communications and Advertising Accredited Professionals (CAAP), Accredited Business Communicator (ABC), Accredited in Public Relations (APR) and project management experience are considered assets.

Project coordination skills and the ability to exercise independent judgment and decision making in a fast-paced environment.

Pre-employment Requirements

  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Customer Service & Communications

Position Type: 2 Permanent

Location: 201 8 Avenue SE

Compensation: Pay Grade 11 $40.05 - 53.55 per hour

Days of Work: This position works a 5 day

work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: May 18, 2022

Job ID #: 305597

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