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HR Manager Role - Western Canada

The Role

Reporting to the VP, HR & Engagement, this position acts as a liaison between our hospital teams and our home office to provide HR support to our clinic network. The focus of this role is to partner with our Field Operations Team in Ontario on all aspects of the people side of the business, including employee engagement and retention, proactive HR strategies, employee relations, health and safety and HR administration.


Field Operations Support:

Provide employee relations guidance and best practices aligned with our cultural competencies and people philosophy

Partner with our district operations management team from a people perspective, while providing full-cycle HR support and guidance

Counsel on the importance of standards and best practices - coaching conversations, code of conduct and respect in the workplace

Act as a wellness ambassador to ensure our teams are supported with our EAP and wellness programs.

Provide recommendations on how to manage employee challenges, ie. absenteeism, mental health challenges

Ensure alignment and consistent execution of HR initiatives/projects across the region

Have an ongoing presence within hospital network to maintain a culture of open and honest dialogue

HR Leadership & Focus:

Partner with the HR team to determine HR focus and initiatives within region that align with business objectives

Participate in regular meetings with operations teams to review key HR focuses, while understanding the needs of the region

Identify gaps in the region and assist with the creation of HR workshops, processes and training programs

Deliver training workshops within region: positive employees & teams, people development, performance management, wellness education & awareness

Drive engagement and talent development within region through regular talent mapping meetings, assist in the creation of meaningful development and succession plans

Coordinate HR administrative needs - letters of confirmation, performance improvement plans

Conduct HR onboarding for new Operations Directors joining the team

Health and Safety & Compliance

Ensure H&S in clinics is top of mind and clinics are compliant with their H&S program administration

Ensure legislative compliance within the region and educate Operations Team & Practice Managers on standards/requirements

Additional tasks:

Work closely with multiple stakeholders including operations team, internal HR team and cross-functional peer partners

Provide support on HR projects and initiatives as needed

Other HR-related tasks as assigned

Background, Experience and Qualifications:

5-8 years of HR generalist experience, along with HR experience working in a regional role or multi-unit business operation

Completion of degree or certificate in HR administration

CHRP designation is an asset

High level of expertise with employee relations, employment standards, common law decisions and compliance

Solid knowledge of employment legislation is a must

As this is a field-based role, ability to travel within the region district on a regular basis, including occasional overnight travel

Proven ability to build relationships with peers, home office stakeholders and field team to positively impact business operations

Ability to work independently and to manage conflicting priorities

Our Ideal Candidate possesses the following Cultural Competencies:

Cultural competencies

We are Relationship Focused!

In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

We Collaborate!

Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

We Speak the Truth!

We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble!

We're all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest!

We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what's best for the hospitals not just Home Office.

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