This job offer is closed.

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

Job Title:

Administrative Assistant


Nova Scotia Prescription Monitoring Program




Internal/ External

Employment Type:

Full-Time, Permanent


Dartmouth, NS AND Remote/Hybrid


Competitive Compensation

Reports To:


Closing Date:

May 10, 2022

Position Summary

The Nova Scotia Prescription Monitoring Program (?NSPMP?) is a provincial program administered by Medavie Blue Cross on behalf of our client. The program's mandate is to ?Promote the appropriate use, and reduce the abuse and misuse of monitored drugs in Nova Scotia'. As the first point of contact for the program, you will play an important role in managing the multiple and complex relationships between the program, prescribers, pharmacies, and other stakeholders.

This position is responsible for handling confidential and sensitive information including personal health information. This role requires a high level of customer service, professionalism and communication skills (verbal and written). Strong personal ethics, critical thinking and independent troubleshooting skills required.

This position reports to the Manager, NSPMP, yet provides daily operational support to all PMP team members. This position is a great fit for someone with a pharmacy or medical administration background or strong administrative/computer skills with an interest in making a difference in the health and lives of Nova Scotians.

This role is 37.5 hours per week and requires the Administrative Assistant to be 2 days per week in the office, and the flexibility to work remote from home 3 days per week.

Work schedule is Monday to Friday with working hours of 8:30am-5pm.

Key Responsibilities

  • Be the main point of contact for incoming inquires, responsible for managing the PMP email box and answering the PMP 1-800 phone line, fielding incoming inquiries from prescribers, pharmacies, patients and other stakeholders.
  • General administrative duties including mail, data entry, scanning, answering emails, redacting documents, document merging.
  • Reporting directly to the Manager, NSPMP, provides support to the Manager and team members and consultants (i.e. document preparation, power point support, follow up calls, running and revising excel reports).
  • Board, Committee and other meeting support activities including: coordination of meeting schedules, meeting invites, catering, agendas, production/collation of meeting minutes, meeting package preparation/mailout, invoice/expense processing etc.
  • Provide a high level of professional customer service support to pharmacies, physicians, prescribers, patients and any other external stakeholders, ensuring the positive brand and reputation of the PMP is always maintained.
  • Provide support to stakeholders with inquiries via oral and written communication and liaise when needed to ensure a high level of service excellence. Escalate issues as required.
  • Manage program registrations, and prescriber onboarding.
  • Contact potential out of province prescribers to register with the program, explain process, send forms, follow up and complete registration and onboarding.
  • Coordinate enrolment for post-graduate prescribers in partnership with provincial academic institutions.
  • Offer technical support to prescribers using the online portal (i.e. password resets).

Required Qualifications:

Education: Post-secondary degree (or combination of experience and diploma) with a focus in Pharmacy Technician, Medical Office Administration, Business Administration, Science or a related field.

Work Experience:

Other Qualifications: Training as a pharmacy technician or pharmacy assistant would be considered an asset.

Computer Skills: Strong computer skills in Microsoft Word, Microsoft Excel and PDF merging and redacting are required; ability to design forms and templates; strong keyboarding skills; ability to enter data/information with precision.

Language Skills: Bilingualism would be considered an asset but not required.

We offer a best-in-class comprehensive total rewards package. Benefits include:

  • Defined Contribution Pension Plan and optional RRSP
  • 100% company-paid premiums for health and dental benefits
  • Additional Personal Spending Account
  • Additional Health Spending Account
  • Annual Incentive/Bonus plan
  • Vacation Time, Sick days and Personal/Family days
  • Optional additional vacation purchase plan
  • Employee and Family Assistance plan with additional access to online doctors, virtual consultations
  • Access to a variety of company training, development and corporate wellness activities, earning Medavie title of one of ?Canada's Most Admired Corporate Cultures'
  • Flexibility in physical work location. Work from home/hybrid options available

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

Accessibility is a top priority. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work. For employees who must work in our offices, we have taken every precaution to ensure health and safety by providing strict protocols and practices to meet legislated client and company needs, as well as modifications to the worksites.

Proof of full vaccination is required for all employees at Medavie Blue Cross.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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