Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As a member/client experience senior advisor, you help improve the member/client experience and ensure NPS viability within the organization.

You lead different stakeholders in projects and through strategic initiatives related to NPS implementation and viability within the organization.

You also lead different stakeholders in projects and through strategic initiatives related to redesigning the journeys created for each client segment and within the different channels available.

In addition, you lead different stakeholders in development projects and complex, innovative strategic initiatives related to the member/client experience.

You use your analytical skills and comprehensive, detailed knowledge of the organization to help solve highly complex problems.

Your initiatives require extensive, in-depth knowledge of your line of work.

You make recommendations on the development and execution of initiatives and projects with a high degree of operational and conceptual complexity that have an impact on the business sector's member/client experience and NPS.

You interact with a large number of stakeholders working in other fields to understand and communicate the issues and to influence decision-making with respect to the member/client

General Information on the Position Other working conditions

  • Workplace: Currently regular telework because of the pandemic. Position located in Lévis, Québec or Montreal, depending on the applicant selected. The work arrangement for the position is hybrid work
  • Number of job available : 1


  • Bachelor's degree
  • A minimum of 6 years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Interpersonal Savvy, Strategic mindset

Work Location

1253, avenue McGill College Montréal

Trade Union

Non Syndiqué

Unposting Date


Job Family

Marketing (FG)

Employer Information

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