Sep 22, 2021

Company: Coast Capital Savings Federal Credit Union

Location: British Columbia (CA-BC), Vancouver

Job Type: Full Time

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What's the job?

Reporting to the Director, Communications, the Manager, Employee Communications contributes to the achievement of Coast Capital Savings' corporate strategy and purpose through effectively planning, developing and directing the company's internal communications. As a senior professional, the position fulfills an operational role in leading the implementation of internal communications strategies and tactics to support Coast Capital's Coast 2025 strategy, lines of business and back-office functions. The Manager, Employee Communications is responsible for providing strategic communications advice and working collaboratively with the executive, management, supervisors and the Communications management team in building the Coast Capital Savings internal brand and determining and aligning operational activities, products and policies with short and long-term corporate objectives.

What you'll get to do:

  • Serve as key advocate for, and expert on internal and employee communications, including operational issues management.
  • Participate in high level strategic planning and help set priorities for the Communication team, while establishing clear and measurable accountabilities
  • Strategist for sensitive and complex communication projects.
  • Manage team workflow, including setting and ensuring deadlines are met and/or exceeded
  • Build network of relationships with the Executive, management, internal subject matter experts, third-party product suppliers and other contacts in the communications industry.
  • Be responsible for the development and management of Coast Capital's long-term and annual employee communications strategy, programs and channels, and their related policies and procedures to support a strong and vibrant corporate culture that engages and informs all employee audiences.
  • Direct, coordinate and lead the efforts of the communications team in the development and implementation of a variety of communication approaches, platforms and activities to support Coast Capital's Coast 2025 strategy, lines of business and back-office functions.
  • Ensure communications are consistent with the company's brand, purpose, vision, mission and objectives and dovetail strategically with the activities of the larger division and organization.
  • Define scope of projects, determine resources and ensure adherence to project timelines and budget.
  • Advise Executive and management on strategic communication approaches, needs, priorities, methods and resources required to enhance communication responsiveness and effectiveness.
  • Provide counsel and equips business lines with resources and tools to effectively develop their own operational communications.
  • Serve as an influential advisor and strategist for sensitive and/or complex communication assignments, and develops internal communication response to crisis situations which affect organizational perception and reputation among employees.
  • Develop and implement metrics to measure the effectiveness of communications
  • Develop a strategy to identify appropriate corporate-level awards to further Coast Capital's purpose and brand, and manage the development of each corporate award submission.
  • Manage and work with third-party suppliers to ensure communication activities are on brand and meet corporate expectations.
  • Manage the ongoing development of the Communications Centre of Excellence through design/development of communications principles, standards, training and tools that support internal partners to create experience excellence for members and employees
  • Plays a central role in delivery of campaigns and events that foster culture and empower staff to deliver against corporate objectives.
  • Act as a key member and contributor to the Communications management team and participate in strategic planning and activities to ensure clear communications, smooth delivery and successful implementation of projects.
  • Contribute to a positive team environment by working efficiently, professionally and in a friendly manner and establishing and maintaining a harmonious working relationship with all employees.

What you'll bring:

  • Minimum 7
  • 9 Years of Job Related Experience.
  • Bachelor's Degree or a diploma requiring 3
  • 4 years of full-time study; University degree in communications or public relations, or equivalent, with a strong understanding of employee communications.
  • Supervisory experience in managing a number of employees.
  • Communications and issues management experience; experience in financial institution communications preferable.
  • The ability to think long-term and execute strategic plans in a tactical manner. Be able to demonstrate forward thinking in a broad corporate scope, be results-oriented and able to display good decision-making and judgment skills.
  • The ability to be a supportive team player who views their role as helping and enabling their colleagues' success, as much as securing support for their own.
  • Decision Making: The ability to make good decisions, in a timely manner, based on analysis, experience, and judgment; sought out by others for advice; capable of analyzing complex problems, leveraging multiple sources to create effective solutions
  • Collaboration: Demonstrated ability to positively and productively engage and deal effectively with colleagues at all levels; builds constructive, mutually beneficial relationships, appropriate rapport and relates well to others.
  • Communication Skills: Demonstrated experience and effectiveness in both oral and written communication including F2F oral presentations to groups, focused and concise written and verbal summaries, effective questioning and listening skills.
  • Consulting Orientation: Demonstrated experience using formal or informal consulting methodologies, skills, and behaviours to support business leaders.
  • Influence: Demonstrated experience using a variety of strategies to impact and influence senior leaders and others where there is no direct reporting relationship.
  • Initiative: The ability to work effectively with limited supervision and within established authorities; is proactive in identifying and pursuing tasks with energy, drive, and a need to ?finish?; knows when and what to refer for guidance and/or approval.
  • Development: The ability to construct compelling, focused development plans; holds frequent coaching and development discussions, is aware of each person's developmental goals, and provides challenging tasks and assignments
  • Managerial Courage/Leadership Presence: The ability to say what needs to be said; knows when to speak, what to say, how to say it; provides direct, positive, actionable feedback to others regardless of level; confronts problems/conflict in a direct & timely manner.
  • Member/Client Focus: Dedicated to meeting the expectations and needs of internal and external clients; establishes effective relationships with members, earning trust/respect; acts with a conscious intent to fulfill our CCS purpose.
  • Organizational Agility: Understands how organizations work and how to get things done through both formal and informal channels; understands culture, and the origin and reasoning behind key policies, practices, and procedures.
  • Strategic Thinking: Demonstrated enterprise perspective and experience ensuring practices, divisional strategies and tactics align with organizational culture, plans and priorities; maintains a holistic and informed perspective.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences

  • we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe, the more inclusive we are, the better our work will be.

Employer Information

Surrey, BC, Canada
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