Employment Status: Full-Time Regular
Salary Min: $2,481.00 Bi-weekly
We're looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can't do without, yet we're growing as fast as ever.
You may think we're your standard utility that delivers natural gas and electricity, but we're also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.
If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You'll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let's rethink energy together. Responsibilities
Responsible for communicating all IS related items via intranet pages or other FortisBC method of communication. (General IS Information, Policy Reminders, Server/Application Activities, Projects, Virus Alerts, Outages, Training Material etc.).
Develops and/or updates a variety of web sites within Information Systems, and is responsible for maintaining the Information Systems web site.
Maintains and updates server/application information for the server/application database (impact, contacts, owners, etc.).
Participates in the development of IS policies and acts as a resource for policy related to matters regarding change control, incident and problem management, Internet Code of Conduct, Acceptable Use Policy, Disaster Recovery Plans, General IS Policy, etc.
Develops and/or updates various user guides and other written communications (e.g. New User IS Operations Orientation Package).
Develops and/or updates Knowledge Base articles with information relevant to internal customer IS processes.
Develops communication for all outages. Helps to identify recurring problems and follows up with IS personnel on status of outage. Participates in change control and severity 1 and 2 root cause analysis processes.
Participates in development of overall Change Management strategy for program related initiatives. (e.g. Infrastructure projects with end user impacts).
Participates in regular change control meetings, functions as a permanent member of the Change Advisory Board (CAB) providing communication and awareness of system changes.
Develops communications, job aides, and training for a variety of IS projects, initiatives and/or issues as they arise.
Administers monthly reporting on service levels.
Performs additional related duties, which do not affect the rating of the position. Requirements
Certificate in Communications supplemented by courses related to Computer Information Systems, or a certificate related to Computer Information Systems supplemented by courses in Communications and Web design. 2. Three (3) years directly related relevant experience.
Thorough knowledge of computer network concepts and web development (content and design).
Thorough knowledge of computer systems operations, environment and peripherals.
Thorough knowledge of communication technology and software in use in FortisBC.
Strong communications planning and project management skills with sound budgeting and time management skills, including the ability to work effectively under tight deadlines.
Excellent oral and written communication skills, including proofreading, and presentation skills.
Excellent customer service skills.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees work remotely and some in office. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we'll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.
To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional