You will use our computerized records system to create and maintain customer accounts, complete sales tasks, and solve new and interesting customer requests. You will also assist customers with questions or concerns regarding sales enquiries and accounts via telephone, correspondence, and face-to-face. By gaining an understanding of each customer's needs, and developing expertise in our programs and services, you will be able to match clients, musical instruments, accessories, print music, and other items creatively and effectively. Following along with customers through their musical paths, you will ensure that customer's needs are met and consistently exceeded. You will also have opportunities to cross-sell other aspects of the Visionary Group.
Please indicate on your application or resume the position you are applying for and your instrument of highest proficiency.
Candidates must have computer literacy in a Windows environment and excellent communication and problem-solving skills. Proficiency in at least one musical instrument is required. Prior experience in sales or customer service is a preferred asset.
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