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Job Description:

Home and Community Care Support Services Mississauga Halton

We are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. Home and Community Care Support Services Mississauga Halton is pivotal in this process. Entrusted through our provincial mandate to deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the delivery of high quality home and community care.

If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to Home and Community Care Support Services Mississauga Halton. Join our dynamic team transforming the local health care system.

We are currently recruiting a Manager, Home and Community Care (Access Care Team)

Competition #: FY2122-014

Date Posted: June 1, 2021

Date Closed: Until Filled

Start Date: ASAP

Reports to: Director, Integrated Care

Category: Permanent Full-Time

Team: ACT

Primary assigned location: Mississauga

  • 2655 North Sheridan Way (currently remote)

Reporting to the Director, Integrated Care, the Manager, Home and Community Care is responsible for ensuring that team resources including human, financial and other infrastructure supports are leveraged in such a way to enable exceptional quality care and outcomes for patients, through collaborative relationships and processes with patients, family members, contracted service providers, other health system partners, and Mississauga Halton LHIN employees.


Project Work

  • Organizational and System Level

  • Takes a leadership role and/or participates in operational and system-level projects/initiatives that support improvements in patient experience and outcomes
  • Assists in identifying the need for, and contributes to, environmental assessments that identify evolving patient needs and related new program development/ program enhancement opportunities
  • Contributes operational knowledge to business process mapping, both locally and provincially, to enable the most effective care delivery paths for patients and caregivers
  • Establishes and continuously evaluates workflow processes based on current and future needs
  • Leadership

    • Participates in the development and successful implementation of the department's annual priorities in alignment with the organizational priorities
    • Implements and monitors tools and processes that enable the delivery of high quality and safe services
    • Reviews, assesses and/or recommends policy, procedures and/or programs that best meet patient needs, while balancing organizational constraints
    • Provides insight and advice on departmental issues and challenges to both senior management and/or Mississauga Halton LHIN employees
    • Provides leadership to designated work groups, programs and/or committees as required
    • Takes all reasonable precautions for the protection of workers and abides by all other supervisory level duties in accordance with the Occupational Health & Safety Act
    • Strives to meet or exceed all accountabilities in the Patient Facing Team Role Map®
    • Delivers safe, excellent patient care through continuous quality improvement initiatives aligned with Mississauga Halton LHIN Quality & Risk Framework
    • Demonstrates capabilities aligned with the LEADS in a Caring Environment Leadership Development Framework


    Education, Training & Experience:

    • University degree in Social Sciences, Nursing, Health Administration; a Master's degree is an asset
    • Preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP)
    • Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience);
    • Experience and working knowledge of care delivery in community and health care environments
    • Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals
    • Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers
    • Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes
    • Excellent organizational, negotiating, and problem solving skills
    • Excellent planning and time management skills are required to manage multiple priorities and deadlines

    Skills and Attributes

    • Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
    • Understanding and demonstrated effectiveness and commitment to driving and promoting exceptional quality care for patients and families through evidence-based practice
    • Flexible, adaptable and responsive to change
    • Solid facilitation and presentation skills
    • Self-directed with an ability to organize, plan, prioritize and multi-task
    • Demonstrated critical thinking
    • Detail-oriented
    • Accountable for own actions and decisions, making decisions within the scope of the position and escalating issues/problems/events to the Director as required
    • Develops, implements and maintains relevant procedure manuals

    To apply for this vacancy please visit the Mississauga Halton page of

    Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.

    To receive any Home and Community Care Support Services Mississauga Halton document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.

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