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Requisition ID: 106442

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Job Purpose

As a member of the National Sales Management team the Manager is expected to contribute to building and maintaining a strong platform that supports a high performance sales force and branch network.

The manager is responsible for effectively and efficiently managing a number of policies and procedures regarding core ScotiaMcLeod programs including areas such as compensation (e.g. commission policies) and performance reporting (e.g. Growth Bonus program). Key accountabilities include providing exemplary service to the field, detailed and accurate reporting on behalf of Senior Management, managing Head Office relationships (includes HR, Payroll, Finance, and Operations), and creating operational efficiencies where applicable.

The manager is expected to manage multiple processes and programs, provide day-to-day operational support and ensure the service provided continues to meet the business need with the utmost efficiency. The manager is expected to be an independent and self-driven learner, researching and developing new skills as required while meeting all expected delivery timelines and keeping management appraised of ongoing issues and concerns.

Key Accountabilities

  • Compensation and Program Management

Provide day-to-day management and oversight to the Variable Compensation team to achieve a high level of accuracy and detail when administering commissions and payroll for ScotiaMcLeod Wealth Advisors and their Support Staff

Act as subject matter expert on Advisor compensation programs in order to monitor and manage approval process, providing high quality client service;

Manage policies and procedures including implementation of policies, grid level adjustments and annual reviews end to end, reporting, and tracking;

Address and investigate questions/escalations from the field regarding commission-based issues, commission sheets, and commission adjustments in a timely manner;

Manage and maintain the Discount Sharing Policy, tracking and providing all approvals;

Assist in the Advisor Agreement and Succession planning process by providing analysis and feedback on downstream compensation impacts

Work closely with HR Administration and Payroll regarding compensation and performance related inquires;

  • Accounting and Reconciliation

Oversight of balancing and uploading of Commissions into VBApps

Oversight of expense journals ensuring all amounts booked to the source ledger reconciles with ScotiaMcLeod's commission accounting system

In-depth knowledge of ScotiaMcLeod's policy as it relates to expense reclassification and redirection

Review and approve PeopleSoft Accounting Journals

Research, analyze and provide accurate reporting while in collaboration with internal partners and the field;

Oversee fiscal year end audit for ScotiaMcLeod

  • Sales Management Policy Support, Project Management and Initiatives

Provide leadership to streamline and drive improvements and updates to compensation processes that support business needs for payments and reporting.

Manage policies and procedures and implementation of new processes and procedures for effective program management;

Provide support on ad hoc projects and initiatives, as required, by the business to ensure alignment with the strategic focus and project plans.

Work closely with Senior Management to establish / align the scope and objectives of the initiative / project

Establish and maintain compensation process documentation for all workflow and system procedures necessary to support internal processes, system processing and to support business continuity.

Facilitate the effective communication of the initiative and ensure all partners are aligned

Assist with the maintenance of the Advisor Compensation policy, ensuring up-to-date information is provided to the field via support calls and WealthNet updates;

Maintain the reporting for various programs. Provide required reporting, tracking, and analysis to Senior Sales Management, Regional Offices and Branch Managers. Will require a thorough understanding of the compensation models and recognition programs;

  • Field Management Support

Liaise with all levels of Sales Management to drive resolution to business issues in a manner that is aligned to strategy and supports the needs of the field and business.

Extensive knowledge required of multiple systems, processes and programs in order to analyze, troubleshoot and provide resolution on queries;

Control, execute and assist with specific requests from the field on policy clarification, data confirmation, operational issue resolution, and special requests.

Provide guidance to Branch Management Teams regarding compensation related issues;

Ability to understand and identify financial data/gaps and ensure data integrity

Education/Work Experience/Designations


Education: University Degree preferred

CSC/CPH preferred

Brokerage experience preferred

Knowledge of compliance and regulatory issues preferred

Must have good knowledge of wealth management concepts; financial instruments

Knowledge of back office processes; brokerage operational processes and end to end workflows an asset


Can lead change management processes and have strong planning, organizational and problem-solving skills to anticipate and manage issues proactively.

Must possess strong interpersonal and communication (written and verbal) skills in order to effectively work with stakeholders, partners and senior management. The incumbent is expected to use diplomacy, judgment, and persuasion (to build and maintain strong working relationships, secure agreement and co-operation)

High level of competency using Excel, Word and to a lesser extent PowerPoint

Good knowledge of Access

Highly professional and able to exercise discretion when working with sensitive and confidential information

Demonstrates strong problem solving and analytical skills and great attention to detail

Demonstrated experience in a multi-tasking environment, experience with shifting priorities

Must be a proactive, organized, self-starting, results-oriented and highly motivated individual with a strong ability to reconcile competing or conflicting goals in order to help resolve business problems of varying complexity and meet tight deadlines.

Continually enhances skills and builds knowledge in all aspects of Wealth Management, technology, financial instruments, regulatory requirements and back-office processes


Results focus

Detail oriented

Client focus and service oriented

High achiever

Strong team player

Commitment: follow through and ability to handle multiple tasks

Working Conditions

Subject to multiple demands at a time

Extended hours necessary during peak periods

Weekend work on rare occasions (September

  • November period

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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