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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Marketing Operations Mobilization Associate Manager provides support during solution realization and implement service transition activities by contributing with specialized knowledge and experience. Identify and execute all require activities to accomplish a successful transition and service implementation, by tracking and managing recruitment efforts, technology implementation and process design, while monitoring issues, risks, budget and timelines.
Support Solution and Mobilization Architects on Deal Shape teams by creating response materials provide inputs in the estimation of costs and work plans for a work stream
- Participate in Due Diligence and Service Transition activities
- Leverage defined transition strategy to build and implement specific transition plans to organize efforts and make sure deadlines are met
- Liaison with the delivery and account teams to ensure successful transition of marketing services
- Manage implementation of SynOps for Marketing, interfacing between account and delivery resources to ensure use of standard processes for scalable growth
- Manage Service Design by executing standard discovery approaches, gathering integration requirements and developing Client-Accenture touchpoints
- Define detailed costs and benefits of a given solution/workstream of a Service Transition program
- Manage and execute end-to-end service transitions from Clients/Vendors to Accenture Delivery Centers
- Manage and report transition financials against Original Deal Economics
- Work with Delivery team and support areas (HR/Recruitment, IT, Workplace, Procurement) to ensure appropriate sourcing and hiring process, implementation of specific connectivity configuration, acquisition of all necessary equipment and appropriate training and work area set up as per contract requirements
- Provide Guidance to Delivery team to define the appropriate training strategy to perform knowledge capture, including training timeline, curricula, roles and responsibilities, evaluations and acceptance criteria
- Facilitate communication between Delivery and Business Excellence teams to successfully document KPIs and complete Operational Maturity tools.
- Adhere to and implement Mobilization methods and tools
- Proactively eliminate critical path road blocks to help ensure successful delivery of the solution and transition completion
- Ensure project members effectively manage dependencies, budgets, and schedule
- Ensure the Client's expectations are understood and managed
- Manage relationships and coordinate work between different teams at different locations
- Provides accurate status updates along entire Transition process
- Evaluates and communicates risks and issues when needed
- Provide peer review to other service transition activities
- Contribute to Mobilization capabilities and the Knowledge Exchange
- While travel is not currently taking place, the requirement may increase to 50% at a later date
- Minimum of 2 years' experience working on Digital Marketing in one or more of the following services
- Content, Campaign, Paid Media, Programmatic, E-Commerce
- Minimum of 3 years' experience in a Client Management/Leadership level facing role
- Working with other support areas from a remote location
- Understanding of SynOps for Marketing desired
- Have successfully work managing and influencing other resources to execute tasks to achieve a common goal against a specific deadline
- Strong project and risk management skills
- Strong process development skills
- Strong project financials/budget management skills
- Advanced computer skills (Advanced Excel, MS Project, MS Visio skills)
- Able to develop and maintains good working relationships with others
- Act confidently in uncertain circumstances; works effectively in ambiguous situations
- Takes well thought-out action to achieve a specific impact
- Proven problem-solving skills and the ability to think critically; and use a logical approach to determine the best solution/innovative ideas in ambiguous situations
- Project Management degree and/or PMP Certification
Unless expressly indicated, this role is not open in the state of Colorado.
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