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Marketing & Client Success Coordinator

Fraser Valley Cataract & Laser is a rapidly growing medical ophthalmology clinic specialized in eye care using advanced technology. We have a nationally-recognized team of ophthalmologists with vast clinical experience in a wide variety of ocular services.

We are looking to bring on a full-time Marketing & Client Success Coordinator who is eager to grow and develop new skills in the healthcare sector. If you are interested in being part of a successful team that is passionate about making a difference, we are a perfect fit for you.

You are the right candidate if you are;

Excellent communication and interpersonal skills

Knowledge of marketing strategies, concepts, practices and procedures

Up-to-date knowledge of social media platforms

Proven track record of working in a customer-facing role

Takes pride in excellent customer service and the value of good reviews

Works in a team-oriented, clinical environment.

Must be independent, flexible, detail-oriented, and efficient

Strong organization and problem-solving skills with attention to details

Outgoing, friendly, with a professional demeanor.

Basic computer software knowledge, including social media.

Valid driver's license and access to a reliable vehicle are required.

Responsibilities include:

Developing marketing strategies, materials and other tools

Conducting marketing activities, including social media

Management of the FVCL website

Promoting the services of FVCL to the general public, patients, and referral partners

Communicating with clients by phone , via email and in-clinic visits

Mediating between clients and the organization.

Analyzing customer data to improve customer experience

Working closely with internal teams to ensure success

Managing online and in-person reviews from patients (i.e. Google, Bing, feedback box, etc.).

Other responsibilities as required.

If you are interested in this position, please email your resume and cover letter.

NOTE: The compensation will be reviewed upon a successful interview and training will be provided for the right candidate

We appreciate your interest in the position, please note that only shortlisted candidates will be

contacted for interviews.

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