Paclease, Edmonton Kenworth Ltds. Full Service Leasing Division is looking for a Service Writer for our award winning Calgary location, who is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates.
Open repair orders and ensure all paperwork is completed promptly and correctly
Responsible for adhering to well established operating procedures
Arrange shuttles and coordinate with customers regarding units in the shop
Picking parts and assigning them to repair orders, as well as basic stocking and inventory duties
Collaborate with multiple internal and external stakeholders towards providing first class service
The ideal candidate will possess a minimum of
- A High school diploma
- Excellent computer skills
- A minimum of 2 (two) years of experience in a fleet leasing/maintenance industry preferred
- High degree of tact and diplomacy
- Outstanding communication and interpersonal skills
This is a permanent Full Time position.