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Reports To

District Sales Manager

Key Responsibilities

  • Provide prompt and courteous customer service.
  • Work with existing and potential accounts to determine their needs and requirements.
  • Answer questions and offer suggestions to existing and prospective customers based on a thorough knowledge of vendor product lines.
  • Offer additional products/services to customers related to the sale.
  • Maintain high levels of customer satisfaction and client retention levels.
  • Resolve customer concerns and complaints in a courteous, professional manner and logged through the corrective action form.
  • Follow company standards for cost control, total quality, safety, and complete and on-time delivery.
  • Follow DGI Supply's company policies and procedures.
  • Assist customers with any relevant processes or paperwork to complete the sale.
  • Maintain an up to date knowledge of competitor's products, opportunities in the marketplace and observe industry trends.
  • Maintain and expand the company's database of customers.
  • Prepare and perform sales presentations, product/service demonstrations, testing, quotes, pricing and other sales related activities.
  • Develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals.
  • Provide solutions to objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Create sales leads and initiate prospect calls.
  • Establish ongoing rapport with existing and potential customers.
  • Participate in personal development training and technical training of the product lines.
  • Implement marketing promotions and premier vendor program.
  • Recommend new product lines and principal relationships with vendors.
  • Provide or facilitate technical assistance to customers.
  • Prepare and present professional, engaging technical sales presentations on DGI Supply's products and services.
  • Respond promptly to customer needs or requests.
  • Perform ACD form completion.

Special Tasks

  • Hold monthly CCAT meetings with system accounts.
  • Review price matrixes.
  • Provide sourcing for accounts.
  • Review dead stock reports.
  • Review daily and weekly reports as supplied.
  • Collaborate with supplier for presentations.
  • Provide cost savings for integrated supply accounts.

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