Reports To

District Sales Manager

Key Responsibilities

• Provide prompt and courteous customer service.
• Work with existing and potential accounts to determine their needs and requirements.
• Answer questions and offer suggestions to existing and prospective customers based on a thorough knowledge of vendor product lines.
• Offer additional products/services to customers related to the sale.
• Maintain high levels of customer satisfaction and client retention levels.
• Resolve customer concerns and complaints in a courteous, professional manner and logged through the corrective action form.
• Follow company standards for cost control, total quality, safety, and complete and on-time delivery.
• Follow DGI Supply's company policies and procedures.
• Assist customers with any relevant processes or paperwork to complete the sale.
• Maintain an up to date knowledge of competitor's products, opportunities in the marketplace and observe industry trends.
• Maintain and expand the company's database of customers.
• Prepare and perform sales presentations, product/service demonstrations, testing, quotes, pricing and other sales related activities.
• Develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals.
• Provide solutions to objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.
• Create sales leads and initiate prospect calls.
• Establish ongoing rapport with existing and potential customers.
• Participate in personal development training and technical training of the product lines.
• Implement marketing promotions and premier vendor program.
• Recommend new product lines and principal relationships with vendors.
• Provide or facilitate technical assistance to customers.
• Prepare and present professional, engaging technical sales presentations on DGI Supply's products and services.
• Respond promptly to customer needs or requests.
• Perform ACD form completion.

Special Tasks

• Hold monthly CCAT meetings with system accounts.
• Review price matrixes.
• Provide sourcing for accounts.
• Review dead stock reports.
• Review daily and weekly reports as supplied.
• Collaborate with supplier for presentations.
• Provide cost savings for integrated supply accounts.