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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewAt Motorola Solutions we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.
The Video Solutions division of Motorola is seeking a social and self-motivated Community Manager. This is a full-time position that is responsible for the roll out and maintenance of the Avigilon line's customer-facing Online Community. This person will act as a facilitator between different departments to encourage online engagement with Avigilon's growing community. They are also responsible for engaging with customers queries, starting conversations and keeping our community alive. This person will work closely with the Knowledge Manager, Technical Support Leadership, and Customer Experience teams to shape the long-term vision and strategy of the Online Community.
Responsibilities include :
Act as product owner for the business requirements of the Online Community during its development stage
Represent the voice of Avigilon online and work with other teams to foster online engagement
Work with Partners and End Customers to understand their online needs and represent them in the Community roadmap
Establish an Advisory Councils to identify advocates for Avigilon and engage them internally within Avigilon and externally on the Customer Community
Stay well informed of trends with online communities & provide insight into how Avigilon can remain as a leading-edge manufacturer and software provider
Experience with creating an online community or business
Analytical experience to gather key business and user insights
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Excellent verbal and written communication skills
University undergraduate degree or equivalent combination of education and experience.
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d'équité en matière d'emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.